Andrea L.
Never received my refund
I purchased a dog travel bed and covers for my sofa at the beginning of the summer. They took about 2.5 weeks to arrive as they were sent from China even though the store had a UK warehouse address on the website at the time, this appears to have disappeared now. When they arrived I was unimpressed with the quality of the sofa covers and requested to return them. It took 2 weeks for anyone to get back to me even though I kept chasing it. It took another couple of weeks of going back and forward to get a return address. They kept offering me discounts rather than sending the information I requested. When they finally sent me a return address I sent them immediately. This was in August, I am still yet to receive a refund. In this time the dog bed which kept, is already in poor condition. Considering my small puppy had been in it less than 20 times for short journeys it’s in bad condition. All their products can be found on Temu for less money so don’t buy from these crooks. This is the worst online shopping experience I have ever had, I really wouldn’t recommend for the quality of the products or the customer service experience.
Response from FUNNYFUZZYOct 11, 2024
Dear customer, we are sorry for giving you an unsatisfactory shopping experience. We are here to help you. We have notified the customer service staff to answer your questions and handle them. We express our sincere apologies to you again. Any ideas or concern,please do not hesitate to reach out to us directly at [email protected].(7/24)