Yes I ordered dog beds a few weeks ago and was told orders ship in 3 days yet I have heard nothing about my order yet my inbox is flooded with advertisements. I have emailed asking for a refund and let my bank know that I’m disputing the charges. Stay away from this company it’s a scam
Response from FUNNYFUZZYNov 5, 2024
Dear Customer,
We sincerely apologize for the frustration you've experienced with your order. Due to a system issue, we were unable to arrange timely shipping, and we understand how important communication is during this process.
As per your request, we have canceled your order. Please reach out to us directly at [email protected] if you have any further questions or concerns. We hope to have the opportunity to serve you in the future.
GT
Garreth T.
Warning
Warning - read this BEFORE ordering!
Do not be misled and tricked.
On their website, the products look high quality and amazing.
Do not be fooled!
What will happen is that you will have to wait several weeks for a poor quality imitation to arrive from China. The quality is awful and then you will find it difficult to get a refund as the customer service is non existant.
Look at the reviews on here!
PLEASE order elsewhere
Response from FUNNYFUZZYNov 5, 2024
Dear Customer,
We are very sorry to hear that you were not satisfied with our product. We sincerely apologize for the inconvenience this may have caused you.
After inspection, we confirmed that the shipped product is in good condition; however, we regret that it may not have fully met your expectations. Our customer service team has sent you return instructions, and please don’t hesitate to reach out if you need further assistance.
Thank you for your understanding, and again, we apologize for any inconvenience caused.
Any ideas or concern,please do not hesitate to reach out to us directly at [email protected].(7/24)
AN
Anna N.
Not product I was expecting
Not product I was expecting. Slept off my leather like sofa. NOT RECOMMENDED.
Response from FUNNYFUZZYNov 5, 2024
Dear Customer,
We are very sorry to hear that you were not satisfied with our product. We sincerely apologize for the inconvenience this may have caused you.
We have asked our customer service team to send you an email to better understand your issue, and we are eagerly awaiting your response. Your feedback is very important to us. Once we receive your reply, we will work quickly to resolve the issue or offer you a return and refund option. Additionally, we will share your feedback with our team to help improve our processes.
If you have any thoughts or concerns, please feel free to contact us directly at [email protected]. (7/24)
KB
Kim B.
Products were advertised as chenille
Products were advertised as chenille, but they definitely were not. Trying to return/exchange it will probably cost me more trouble than it’s worth.
Response from FUNNYFUZZYNov 5, 2024
Dear customer，
We are sorry to hear that you were not satisfied with our customer service, and we sincerely apologize for any inconvenience this may have caused. To better assist you, we typically confirm the status of the goods to ensure there are no shipping errors that might have caused your issues. We kindly ask you to provide us with pictures of the products you received.
Once we receive your reply, we will work quickly to offer you a solution or a return and refund plan. We are committed to resolving this for you!
If you have any thoughts or concerns, please feel free to contact us directly at [email protected]. (7/24)
AS
Abby S.
2 weeks and no order update and no response from customer service
I ordered two dog beds 14 days ago and have not had any update on the beds shipping. It said 3 days when ordered and then their website says it can take up to 10 days but again, twos weeks I have heard nothing. I have emailed multiple times with no response. Guess this is a scam but now I’m out $200. Disappointing. I thought since they used Shop it was safe to order. Has anyone actually ever received items from this company? How long did it take??
Response from FUNNYFUZZYNov 5, 2024
Dear Customer，
Due to a temporary system issue, we were unable to process your order in a timely manner. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve this situation.
Rest assured, we are actively addressing the issue and expect your order to be shipped shortly. We will send you an update with tracking information as soon as your package is on its way.
If you have any questions or need further assistance, please feel free to reach out to us at [email protected]. Thank you for your patience and understanding.
RS
Ricky S.
All products come from China
EDIT: DO NOT BUY ANYTHING FROM FUNNYFUZZY, The worst Customer Service imageable, if you have a problem, they will NOT reply.
Nov 11......I RECEIVED MY ORDER, IT WAS THE INCORRECT SIZE, TERRIBLE QUALITY. EMAIL SENT 3 DAYS AGO, NO REPLY AGAIN!!!
Company does NOT disclose they are not in the United States, they have a Customer Service department for questions, but they NEVER respond!!!. I have sent multiple questions about product availability, shipping info etc .....NEVER a response.
Also, they offer shipping protection but since you don't know where it's coming from, most people opt out thinking it's not necessary.
Response from FUNNYFUZZYNov 5, 2024
Dear customer,
We sincerely apologize for the delay in responding to your inquiry. Due to a temporary system issue, we were unable to reply to your message in a timely manner. We understand the inconvenience this delay may have caused, and we are truly sorry for not addressing your concerns sooner.
We partner closely with manufacturers worldwide to ensure efficient order fulfillment. Typically, shipping times range from 5 to 12 business days, depending on inventory availability and your shipping address.
You can enter the tracking information at this link:
https://funnyfuzzy.com/apps/17TRACK
Thank you for waiting so long for our response. We have emailed you to let you know about the logistics of your question. Again, please accept our apologies for the delay and any inconvenience caused.
Any ideas or concern,please do not hesitate to reach out to us directly at [email protected].(7/24)
LH
Laura H.
FINGER WEG !
FINGER WEG!
Ich habe bei FunnyFuzzy das große Hundebett mit erhöhter Kopfstütze bestellt, weil es auf den Bildern der Homepage unglaublich dick gepolstert und bequem aussah. Bei einem Preis von rund 105€ dachte ich, es sei dann wohl auch eher kein Billigimport und freute mich auf meine Bestellung.
Einige Zeit später kam dann endlich mein Paket an und ich machte mich gleich ans Auspacken, nur um maßlos enttäuscht zu werden. Die Realität des Produkts entspricht nicht annähernd dem, was auf der Homepage beworben wird. Viel zu wenig Füllung, keine deutlich erhöhte Kopfstütze, überall lose Fäden an den Nähten, also ein überteuertes und schlecht gepolstertes Kissen statt eines tollen Hundebetts..
Nun gut, dachte ich mir, kein Problem. FunnyFuzzy wirbt mit 30 Tage kostenloser Retoure, also wendete ich mich noch am selben Tag an den Support UND den Kundeservice, um ein Retourenlabel zu erhalten. Ich schilderte dabei das Problem der großen Differenz zwischen Werbung und Realität und bat um Rückgabe des Hundebetts. Keine Reaktion. Eine Woche später eine erneute Email mit der Bitte um sofortige Übersendung eines Retourenlabels, weiterhin keine Antwort!
Das grenzt an Betrug. Da ich via Paypal gezahlt habe, wurde der Paypal Käuferschutz eingeschaltet, um mein Geld zurückzubekommen.
Also absolut NICHT ZU EMPFEHLEN!!!!
Ich werde dort nie wieder bestellen.
Update: über die Konfliktlösung von Paypal Käuferschutz hat FunnyFuzzy mir 40% Rückerstattung angeboten. Da ich mich nicht mehr rumärgern wollte, habe ich dieses Angebot angenommen, denn besser 40% als garnichts.
Response from FUNNYFUZZYNov 5, 2024
Sehr geehrter Kunde,
Wir entschuldigen uns aufrichtig für die Verzögerung bei der Beantwortung Ihrer Anfrage. Aufgrund eines vorübergehenden Systemproblems konnten wir nicht zeitnah auf Ihre Nachricht reagieren. Wir verstehen, dass diese Verzögerung Unannehmlichkeiten verursacht haben könnte, und es tut uns sehr leid, dass wir Ihre Anliegen nicht früher klären konnten.
Es tut uns leid zu hören, dass Sie mit dem Produkt unzufrieden sind, und wir bedauern die dadurch entstandenen Unannehmlichkeiten. Leider können wir Ihre Bestellung mit den derzeit vorliegenden Informationen nicht finden.
Wir haben nun eine Anfrage nach zusätzlichen Bestelldetails eingereicht und werden das Problem umgehend lösen, sobald uns diese vorliegen.
Falls Sie weitere Anregungen oder Fragen haben, zögern Sie bitte nicht, uns direkt unter [email protected] zu kontaktieren. Wir sind rund um die Uhr für Sie da (7/24).
CP
Cheryl P.
Sent me wrong size was supposed to be…
Sent me wrong size was supposed to be xl large if that's xl I'd like to see small
Response from FUNNYFUZZYNov 1, 2024
Dear customer,
We sincerely apologize for not meeting your expectations. We have instructed our customer service team to send you an email to better understand the issue. Rest assured, we will address it promptly as soon as we receive your reply. Thank you for your patience.
Any ideas or concern,please do not hesitate to reach out to us directly at [email protected].(7/24)
