Deborah G.
They are awful
They are awful. They say you can return things but you have to email them and then they are slow to respond and don't tell you how to return the item in the email. NEVER BUY FROM THEM!!!!! And an update, they since responded and now gave me instructions to send it back but you have to send it back to Great Britain at your own cost which for a $50 dog bed is probably not going to be worth it and who knows if they will reimburse me once they get it. BTW, they have no phone number to contact them directly. Here are the instructions they sent: Here's a simple guide for the return process: Return Address: Name: FUNNY FUZZY Address: JL Fashion Express Ltd, Thorncliffe Business Estate, Newton Chambers Rd, Chapeltown, Sheffield, South Yorkshire, S35 2PH, GB Shipping Costs: Please note, return or exchange shipping costs are on your end. It is very unfortunate as they are banking on people giving up during the email process and being stuck with a purchase they made and in this case it is just the wrong size and not the best quality. I would have considered another item instead but not worth being out more money. Lousy way to provide customer service. I have instead reluctantly agreed to the 40% discount they offered if I keep the bed and I will donate it to a shelter since it isn't big enough for my dog. I will let you know if I get reimbursed and credited for the 40%. I have never written a review before but just so disappointed as I have two dogs and I am always looking for really good pet products.
Response from FUNNYFUZZYNov 5, 2024
Dear Customer, We are truly sorry to hear that you were not satisfied with our customer service. Due to temporary system issues, we were unable to respond to your message in a timely manner. We understand the inconvenience this delay may have caused and apologize for not resolving your issue sooner. We’ve already reached out to you via email to gather more details. As soon as we receive your response, we’ll provide a solution to ensure your satisfaction. Once again, we apologize for the inconvenience and appreciate your understanding. If you have any thoughts or concerns, please feel free to contact us directly at [email protected]. (7/24)