FUNNYFUZZYReviews of funnyfuzzy.com

J’ai envoyer 10 emails pour annuler ma commande …. Aucun retour mais ils prennent le temps de demand de plus d’infos lorsqu’on donne une étoile … je veux annuler et un remboursement de ma commande de 194$ que je n’est jamais reçu …. Aucune réponse … c’est un mauvais service et je découragerai tout le monde de commander sur se site … j’ai juste l’impression que je me fais avoir … il n’y a aucun service

I got my order and one of the zippers was ripped already and I have been trying to return for a week with no response

Quality of materials are good. However, what I ordered was not the same colour as in the picture. Order took nearly 2 weeks to come with no tracking information. To return the item, it's a long process of emails back and forth (where it could take 2+ days to get a reply). I've stated now 3 times I would like a refund and been emailing back and forth for over a week. Every time I state this I get an email offering 20% off if you keep the item, let us know if you want to still proceed. Every time I want to proceed with refund and state thus, this offer increases to 40%, 60% etc. Making it so difficult to even get a refund, this Is 1-2 days between each email. My month to return this item will soon be up and I cannot return until final confirmation from themselves as per their policy. They're trying to draw it out so I can't be refunded. I was going to purchase another item from their website after my return, however with the hassle of even trying to return this item, I will never be buying from their site again.

Hallo, leider hab ich die vielen schlechten Bewertungen erst nach Bestellung gesehen und bin nun selbst Opfer der Firma geworden.. Ich hab das große Hundebett mit Erhöhung und ein „Couchbezug“ am 27. Oktober bestellt. Das Hundebett wurde direkt Versandt, der status bleibt aber seit dem 2. november unverändert und wird vermutlich nie ankommen. Der Couchbezug wurde noch nicht einmal los geschickt.. davon abgesehen dass dieser in gelb statt wie in den warenkorb gelegt grau/blau bei der bestellbestätigung drauf steht.. Zur enttäuschung wie bei vielen kommt natürlich auf vermehrte Kontaktaufnahme keine Reaktion.. Also muss auch ich leider sagen.. So toll es auch aussieht.. FINGER WEG

Do not waste your money!! Claim to be an Australian company yet the shipping and time it took to arrive told me otherwise! Terrible customer service, taking too long to reply, and when replying, I had to decipher the terrible spelling and grammar. False advertising- said I was getting a collar and leash, though at check out the photo only showed a collar- the description and receipt still said collar and leash. - only got a collar and it’s cheap and the same ones that are on SHEIN. Worst experience !

They have the worst customer service! DO NOT PURCHASE!!!! I ordered the Portable Leisure Outing Pet Bolster Large Dog Car Seat Bed but accidentally chose the wrong variant. I emailed customer service 2 minutes after I submitted the order, and customer support responded that the order had already been shipped, so they couldn't change it. 2 WEEKS LATER the order I received a package from them, and requested a return, they didn't provide the return address nor approve the return, which is clearly against the law. Lastly, besides the bad customer experience, the package I received had a barcode with Chinese product description. The product was clearly coming from a Chinese manufacturer. You can easily purchase for a MUCH LOWER price on Temu or Amazon without the scam of this brand

We ordered a dog bed which wasn’t suitable for our dog so asked to return it, at our expense as their policy dictates - these guys will try anything to avoid accepting a return from offering a 20% refund, then 40% until finally after numerous emails, 11 days later they eventually gave us a return address! For those still waiting it’s Funny Fuzzy, JL Fashion Express Ltd, Thorncliffe Business Estate, Newton Chambers Road, Chapeltown, Sheffield, South Yorkshire, S35 2 PH. The delivery photo from Royal Mail is so worrying, dozens & dozens of people’s returns piled up & unopened! Take photos, provide tracking number etc etc, after daily emails once they had received the item back, all of which were ignored, I complained to PAYPAL who took on the case, finally & I’m convinced only because PAYPAL were involved I’ve received my refund. Don’t give up, keep persevering. As others have also mentioned the company although registered in the UK on paper do not send anything from here, the tracking links will not work either. In response to Funny Fuzzy’s reply, I have provided the order & item number via Trustpilot but I find it amusing a review about the lack of communication has been replied to 5 MONTHS after the issue!

Oh dear. The website for this company is a complete fraud, giving 5 star reviews which are clearly in hindsight AI written and not verified. I didn't think to check TrustPilot until after I ordered and got a notification that the order was shipping from CHINA. Their website claims to have a warehouse in the UK and that they will ship from the warehouse nearest to you. This is a lie, they ship from China, to the detriment of the environment and to your timescales. It took weeks to arrive. They also claim to have been featured on websites such as Country Living - I can find no evidence for this. As such, I am reporting this company to the UK police and to Trading Standards. I received the dog bed I ordered three weeks ago. I contacted the company to complain at the shoddy material and the damage. They asked me to send photos, which I did. A week later I sent a chasing email. They responded to ask me to send photos. I re-forwarded everything. They then responded accepting that there was "substantial damage" but claimed this must have occurred in transit. It is difficult to see how given part of the damage is to the teeth of the zip, which must have occurred in the warehouse. Their remedy? - to offer me a 30% discount. Quite laughable. I have emailed twice now further to request the return. They have responded to ask me if I want to receive a replacement, hilariously. Given that I ordered this a month ago, and do not want some cheap knock-off manufactured in China, I have refused this kind offer. I have gone elsewhere already and their shite product is taking up space in my shed. UK Police, Trading Standards, and am about to go to my card issuer as I believe they are running down the clock on this one and I am never going to get any refund. Update: 16 April 2025: I see FunnyFuzzy have posted a reply below claiming they can’t locate my order details. I have just sent them to TrustPilot - AGAIN. For the avoidance of doubt, the order number is FFPET130634. This is another AI generated PR tactic from them. My Bank returned the funds to me, despite this company contacting me and asking me to withdraw the request to my Bank! Unbelievable. Scammers