Carin
I received the wrong product
I received the wrong product. I ordered a large bed, and they sent me a medium. The bed is so small that none of our dogs can fit into it. I sent messages via the website and through their support email - nothing (no phone number provided). Finally, I got a confusing email about exchanging it. I responded, and received no response. Eventually, I disputed the charge through my credit card company and was refunded the $80. I think this company's products are lovely, but I'm not impressed with their customer service. They finally responded on April 16th, 2025, to this review.
Response from FUNNYFUZZYApr 17, 2025
Hi Carin, Thank you for sharing your experience with us, we’re sorry for the delay in getting back to you. Due to some unforeseen technical restrictions, we were unable to respond to your review promptly. We’ve been trying to find your order, but it seems to be playing a game of hide-and-seek! To help us find it and assist you better, we’ve sent a request asking for your order number via Trustpilot. Take a look at your inbox, and we’ll be able to help you right away! We’re here 24/7 at [email protected] and are always happy to help! Hope to hear from you soon, Team FunnyFuzzy


