Very misleading advertising, I ordered a large bed and it would be more appropriate for a cat. The stuffing isn’t sufficient and the arms don’t stay up.
Response from FUNNYFUZZYMar 31, 2025
Hi Hannah,
Thanks for sharing your feedback and we’re sorry to hear your dog bed isn’t quite meeting expectations.
To help us out, we’ve sent you an email. If you could reply with a few photos of the issue, that would be a huge help. Once we’ve had a look, we’ll get straight to work and make sure everything’s sorted for you.
If you need us, we’re here 24/7 [email protected] always ready to help!
We look forward to sorted this for you,
Team FunnyFuzzy
SB
Sherry B.
These are the crappiest made steps I've…
These are the crappiest made steps I've ever
bought and was charged an outrageous price for them at the same time! You people
should be ashamed of yourselves for taking
had working people's money like this.
Response from FUNNYFUZZYMar 31, 2025
Hi Sherry,
Thanks for sharing your feedback and we’re sorry to hear your dog stairs isn’t quite meeting expectations.
To help us out, we’ve sent you an email. If you could reply with a few photos of the issue, that would be a huge help. Once we’ve had a look, we’ll get straight to work and make sure everything’s sorted for you.
If you need us, we’re here 24/7 at [email protected] always ready to help!
We look forward to sorted this for you,
Team FunnyFuzzy
LR
Linda R.
I ordered two sets of couch covers with…
I ordered two sets of couch covers with the backings in the pillows and all I received was two pillows where is the rest of my order
Response from FUNNYFUZZYMar 30, 2025
Hi Linda,
Thank you for sharing your feedback. We’re sorry to hear that your order didn’t meet your expectations. Based on our records, it looks like you ordered two pillows.
We’ve sent you an email regarding this matter (please check your spam/junk folder if it’s not in your inbox).
If you need further assistance, we’re here 24/7 at [email protected] and are always happy to help!
We look forward to resolving this for you.
Team FunnyFuzzy
MH
Marty H.
I received cover and it does not fit my…
I received cover and it does not fit my couch. It is in perfect condition, it just does not fit. The company is requiring that I jump through hoops to receive return instructions. They are insisting I provide a picture. Why? it doesn't fit. Are they going to tell me how to make it fit? There is not a reason to require a photo This would required me to unpackaged it, again, put on my sofa, take picture and then repackage. Poor customer service.....
Response from FUNNYFUZZYMar 30, 2025
Hi Marty,
It looks like we’re having a little trouble tracking down your order at the moment but don’t worry, it’s probably just hiding!
We’ve sent you a request for more details via Trustpilot so we can quickly sort things out and make sure everything’s just right for you and your pet.
Please check your inbox for the request, and we’ll get on it straight away!
We’re here 24/7 at [email protected] and are always happy to help!
Looking forward to hearing from you,
Team FunnyFuzzy
ZP
Zoe P.
Awful people. They refuse to tell me how to return an item!
2nd UPDATE (11th April 2025)
The nonsense continues. After the antics below, I eventually received an address from them to calculate shipping costs, but they made clear it was NOT the actual shipping address, just one I could use to work out the cost of returning the item.
WHY are they so afraid to share the returns address?
A return will cost very little so I said I wanted to return it for a full refund, they then offered me a 40% refund where I could keep the item.
I again said no, and that as shipping is low, unless they offer me an 86% refund to keep it (the amount I'd get minus shipping costs if I return), then I will be pursuing a return and full refund.
Now, I've received a holding email saying that "they're taking the necessary steps to resolve the request" and a load of other AI-generated, meaningless nonsense. ("We're here to ensure your experience is as smooth as possible / Thank you for placing your trust in us." Utter waffle. Trust? I just ordered some dog items, what utter drivel.)
So they're still playing stupid games in the hope I'll give up. They clearly have no intention of allowing me to return the item and receive a refund, they're trying to give me the runaround but I'll keep pursuing this. I refuse to be left out of pocket by people acting like scam artists.
UPDATE (2nd April 2025):
The funny business continues from this company. They’ve now, after weeks of emailing, said I can return the product but will have to pay shipping costs. They’ve also offered me a 20% refund without returning it. BUT they haven’t told me the shipping address so I can’t calculate shipping costs to work out if I should return it for a full refund or accept the 20% refund. They also do not have the address on their website. Total lack of transparency and a determination to give customers the runaround. So now it’s back to email tennis and having to chase them for the most basic information.
I will NEVER use this company again. Even though I received two other products I liked and have kept, this nightmare experience of customer service has confirmed they are a company I’ll be avoiding at all costs.
ORIGINAL REVIEW (29 March 2025):
Horrendous customer service. I ordered three items from them and have been trying to return one of those items for weeks now.
You can only do this by emailing them to ask and I’m now just going round in circles via email, trying to find out how I can return the item.
I keep receiving what appears to be AI-generated emails that all start with ‘Dear Customer’ and just repeat the same meaningless nonsense over and over like “ Your satisfaction is incredibly important to us, and we’re committed to making this as smooth and stress-free as possible.”
They keep saying that but STILL don’t tell me how to return the item! The one and only thing I want help with.
They are refusing to tell me how to return the item without me providing images. A nonsensical and unnecessary request considering I’m just returning it because it didn’t fit my dog, not because it had a fault.
I can’t provide images because I’m not with the item, it’s at my elderly parents’ home, all packaged up and ready to be posted.
But Funny Fuzzy is refusing to tell me how to return it.
Awful, awful company and people running it, wasting my time and hoping I’ll give up and not return it.
Response from FUNNYFUZZYMar 30, 2025
Hi Zoe,
It looks like we’re having a little trouble tracking down your order at the moment but don’t worry, it’s probably just hiding!
We’ve sent you a request for more details via Trustpilot so we can quickly sort things out and make sure everything’s just right for you and your pet.
Please check your inbox for the request, and we’ll get on it straight away!
We’re here 24/7 at [email protected] and are always happy to help!
Looking forward to hearing from you,
Team FunnyFuzzy
SP
Sarah P.
I bought a dog bed 2 weeks ago
I bought a dog bed 2 weeks ago. It arrived quite quickly but today I have woken up to TWO fraudulent transactions on my account. My bank has advised that this is very likely to have been due to a website that I have used recently, who has sold my details on. The only site I have used recently is Funny Fuzzy. Hmmmmm.
Response from FUNNYFUZZYMar 30, 2025
Hi Sarah,
It looks like we’re having a little trouble tracking down your order at the moment but don’t worry, it’s probably just hiding!
We’ve sent you a request for more details via Trustpilot so we can quickly sort things out and make sure everything’s just right for you and your pet.
Please check your inbox for the request, and we’ll get on it straight away!
We’re here 24/7 at [email protected] and are always happy to help!
Looking forward to hearing from you,
Team FunnyFuzzy
JI
JIM
The product was nothing like they…
The product was nothing like they showed very misleading wouldn’t recommend anyone buying from them
Response from FUNNYFUZZYMar 29, 2025
Hi Jim ,
We’re truly sorry to hear that your dog bed didn’t meet your expectations, especially if it doesn’t match what was advertised or shown on our website. We completely understand how disappointing this can be.
We offer a 30-day Return Policy for issues like this. If you’re still within that window, we’re happy to assist you further.
We’ve already contacted you by email with the next steps. If you haven’t received it, please check your inbox (and junk/spam folder) or reach out to us directly at [email protected].
We’ll make sure to assist you with the product issue as needed.
Team FunnyFuzzy
MG
Monica G.
Dissatisfied
I just received my bedding for my pet and because of what I have received. I'm not happy. The bedding was the wrong size I paid for a large size and got what looks like a small. I have a pit bull terrier, she can not fit on this litter bedding. I set a picture of what was delivered. I am not happy I either want my money back or correction of the bedding.
Response from FUNNYFUZZYMar 29, 2025
Hi Monica,
Thank you for sharing your feedback. We’re truly sorry to hear that the dog bed you received is the wrong size. We understand how frustrating this must be, and we apologize for any inconvenience caused.
To assist you better, could you kindly share a few photos of the item along with the SKU label of the item you received? This will help us resolve the issue more effectively.
We’ve sent you an email, so please check your spam/junk folder if it’s not in your inbox.
We’re here 24/7 at [email protected] and are always happy to help!
We look forward to getting this sorted out for you.
Team FunnyFuzzy