Olivia B.
Order not fulfilled after over 2 weeks of waiting
I've been waiting 2 weeks for a bed to arrive and emailed the company asking where it was. I was told it hadn't been fulfilled yet. I then asked for an estimate of when it would arrive and they didn't answer but offered me 10% off when it arrived. I have asked again for a time frame and not yet heard back. I will ask for a full refund as this bed is for a puppy who is currently sleeping on an old pillow. Really bad customer service and each response from them reads like a bot. I have also noticed that on every bad review their response starts with 'we seem to have lost your order/ it seems to be playing hide and seek' which is worrying! Not sure if this is to shift blame or they just have no system!....lets see if either the bed or a refund (£70 so not cheap) arrives!
Response from FUNNYFUZZYJun 2, 2025
Hi Olivia, Thank you for taking the time to share your feedback. We're really sorry to hear that your experience with the process wasn’t as smooth as it should have been, we completely understand how important it is for everything to go quickly and seamlessly. We’ve thoroughly looked into the matter and taken the necessary steps to make things right. You should have received a follow-up email from us with all the details, and we genuinely hope the issue has now been fully resolved to your satisfaction. If you have any further questions or need support, we’re here for you 24/7 at [email protected] always happy to assist however we can. Thanks again for your patience and understanding. It truly means a lot to us. Team FunnyFuzzy