I placed an order for steps, was charged and never received anything else including a confirmation number
Response from FUNNYFUZZYJun 12, 2025
Hi Sue,
Thank you for your feedback. We have verified the system, and it shows that your order was marked as delivered on 2025-06-09. Please check your email for the message we sent regarding this matter.
To help us resolve the issue quickly, could you please provide photos of your front door, letterbox, or typical delivery location? Please send them to [email protected]
We look forward to assisting you further.
Team FunnyFuzzy
AT
AL T.
Absolutely no communication
Absolutely no communication! Of course my credit card speedily went through same day - the order however still hasn't shipped after more than two weeks. No response to multiple emails. I eventually had Amex cancel my payment. Just awful service! Do not buy from them.
Response from FUNNYFUZZYJun 12, 2025
Hi there,
Thank you for your feedback. We sincerely regret any inconvenience this may have caused.
We've been trying to locate your order, but it seems to be playing a bit of hide-and-seek! To help us find it and assist you more effectively, we've sent a request via Trustpilot asking for your order number.
If you prefer, feel free to contact us directly at [email protected] we’re always happy to help!
Looking forward to hearing from you soon.
Team FunnyFuzzy
AM
Adam M.
NEVER BUY FROM HERE
The worst customer service I have ever experienced, waited weeks for the product with little to no updates.
Product quality is poor and i would never ever recommend using this company again.
Response from FUNNYFUZZYJun 12, 2025
Hi Adam,
Thank you for sharing your feedback. We’re truly sorry for any inconvenience you may have experienced.
We’d like to assure you that your order was delivered within our standard shipping timeframe of 7–20 business days. For more details, you’re welcome to review our shipping policy here: https://funnyfuzzy.com/policies/shipping-policy
We're pleased to hear that your package has now arrived safely.
We’re sorry to hear your Durable Scratch-Resistant Suede Surface Dog Bed isn’t quite meeting expectations.
We tried to find your email regarding this matter in our system but couldn’t track it down (it might be hiding in your spam/junk folder!).
To help us out, we’ve sent you a new email. If you could reply with a few photos of the issue, that would be a huge help. Once we’ve had a look, we’ll get straight to work and make sure everything’s sorted for you.
If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected] we’re always happy to help!
Team FunnyFuzzy
JA
Jennyfer A.
size was not what i expected i think…
size was not what i expected i think the pictures featured dont do it justice or
Response from FUNNYFUZZYJun 12, 2025
Hi Jennyfer,
Thanks for sharing your feedback. We’re sorry to hear your Sleeping Dog Bed isn’t quite working out as planned.
We tried to find your email in our system but couldn’t track it down (it might be hiding in your spam/junk folder!). To help us out, we’ve sent you a new email. If you could reply with a few photos of the issue, that would be a huge help. Once we’ve had a look, we’ll get straight to work and make sure everything’s taken care of for you.
If you need us, we’re here 24/7 at [email protected] always ready to help.
We’re looking forward to getting this resolved for you.
Team FunnyFuzzy
FW
Frau W.
Bestellung dauert lange
Bestellung dauert lange, Trackingnummer kann nicht verfolgt werden.
Response from FUNNYFUZZYJun 12, 2025
Hallo Frau,
vielen Dank für Ihr Feedback. Wir bedauern aufrichtig eventuelle Unannehmlichkeiten, die Ihnen entstanden sind.
Wir versuchen derzeit, Ihre Bestellung zu finden, aber sie scheint ein kleines Versteckspiel zu spielen! Um Ihnen schnellstmöglich weiterhelfen zu können, haben wir über Trustpilot eine Anfrage nach Ihrer Bestellnummer gesendet.
Alternativ können Sie uns auch direkt unter [email protected] kontaktieren, wir helfen Ihnen jederzeit gerne weiter.
Wir freuen uns darauf, bald von Ihnen zu hören.
Ihr Team von FunnyFuzzy
NA
N/A
Order not received - no response from the company
I made an order on the 1st June and I have received no correspondence back from them. I have contacted them twice requesting updates and checking the order has been received properly. I will be contacting my bank to help with getting a refund.
Response from FUNNYFUZZYJun 12, 2025
Hi there,
Thank you for your feedback. We sincerely regret any inconvenience this may have caused.
We've been trying to locate your order, but it seems to be playing a bit of hide-and-seek! To help us find it and assist you more effectively, we've sent a request via Trustpilot asking for your order number.
If you prefer, feel free to contact us directly at [email protected] we’re always happy to help!
Looking forward to hearing from you soon.
Team FunnyFuzzy
EK
Erica K.
Disappointed
I ordered 3 beds at one time. The first two took about 3 weeks to ship. I did not receive the 3rd bed. I was also disappointed in the quality. These are described as ortho beds but my 16 year old Golden Retriever was not comfortable on them, they were so cheap and thin.
Response from FUNNYFUZZYJun 12, 2025
Hi Erica,
Thank you for sharing your feedback.
We sincerely apologize for the delay with your order, unexpected issues can occasionally occur, and we truly appreciate your patience.
Upon reviewing our system, we can confirm that your third order was marked as delivered on June 9, 2025. Please check your email for our message regarding this matter.
We're also sorry to hear that the dog bed hasn’t met your expectations.
It seems we haven’t received an email from you about this issue, so we’ve sent you a follow-up message. Kindly check your inbox, and don’t forget to look in your spam or junk folder, just in case.
If you could reply with a few photos showing the issue, that would greatly help us assess the situation and resolve it as quickly as possible.
Our support team is available 24/7 at [email protected] and we’re always happy to help.
We look forward to getting this sorted for you.
Team FunnyFuzzy
ML
MISS L W.
Item not as advertised
I have waited 4 weeks for delivery of a XL scratch resistant dog back and today it was finally delivered. Not at as advertised, poor quality and not the size advertised. I have logged a compliant but from other reviews on here don't hold out much hope! Hpefully apypal will refund me and take up the issue with FunnyFuzzy.
Response from FUNNYFUZZYJun 12, 2025
Hi Lisa,
We're truly sorry to hear that your Durable Scratch-Resistant Suede Surface Dog Bed didn’t meet your expectations, particularly in regard to quality and size. We completely understand how frustrating and disappointing this can be.
We’ve taken care of it, and we hope everything’s resolved now. We have sent you an email.
If you need us, we’re here 24/7 at [email protected] always ready to help!
Thanks for sticking with us.
Team FunnyFuzzy
