Didn't send my dog bed then when requested a refund they told me what a bit longer. I then opened a PayPal dispute and they told me to cancel it as they couldn't refund until I did. They are now ignoring my emails.
Response from FUNNYFUZZYJun 24, 2025
Hi Donna,
Thank you for your feedback. We sincerely regret any inconvenience this may have caused.
We've been trying to locate your order, but it seems to be playing a bit of hide-and-seek! To help us find it and assist you more effectively, we've sent a request via Trustpilot asking for your order number.
If you prefer, feel free to contact us directly at [email protected] we’re always happy to help!
Looking forward to hearing from you soon.
Team FunnyFuzzy
MO
Moriel
Extremely Disappointed — Never received my order from April 2025
I ordered from FunnyFuzzy in mid‑April (Order FFPET234662). After placing my order in April and not receiving it within the promised timeframe, I went through weeks of exhausting communication with FunnyFuzzy. Eventually, they agreed to issue a full refund — which I appreciated.
However, they also promised to still ship the order, saying it would be sent out in early June.
Now it's the end of June, and the package has still not been shipped, with no tracking, no update, and no follow-up.
At this point, it's been over three months since I placed the order, and I have completely lost confidence in this company.
Despite promises that the shipment would go out in early June, it still hasn't shipped — no tracking, no updates, and no communication. While I appreciate receiving a full refund, the failure to deliver the products as promised caused me real inconvenience, especially since I bought them for specific travel plans that have passed.
This experience feels disrespectful and unprofessional. I trusted this brand, and they let me down at every turn.
Response from FUNNYFUZZYJun 24, 2025
Hi Moriel,
We appreciate your feedback and we’re really sorry to hear about the issue you’ve encountered. We sent you a reply on 24/06/2025, but sometimes emails take a wrong turn, please check your spam or junk folder, just in case it ended up there.
If you need further assistance, feel free to reach out to us anytime at [email protected] we’re always here to help!
We hope this clears up any communication confusion.
Team FunnyFuzzy
JT
julie T.
Order paid for but not delivered.
Ordered dog bed. Paid for by credit card. No order acknowledgement. No delivery. No contact made.
Response from FUNNYFUZZYJun 24, 2025
Hi Julie,
We’re truly sorry to hear about the unpleasant experience you’ve had, and thank you for bringing it to our attention. We replied to your email on 24/06/2025 looks like your inbox might be playing tricks! Have a quick peek in your spam folder, you might just find our reply hiding there.
We’ve also checked our system, and we can confirm that your package is currently in transit.
If you have any other questions, we’re here 24/7 at [email protected] and always happy to help!
We hope the above clears up your communication concerns.
Team FunnyFuzzy
JA
Jamie
I've waited over 2 weeks for my order…
I've waited over 2 weeks for my order to be processed and to be given a delivery date! First time customer - extremely disappointed 😞
Response from FUNNYFUZZYJun 24, 2025
Hi Jamie,
Thank you for your feedback. We sincerely regret any inconvenience this may have caused.
We've been trying to locate your order, but it seems to be playing a bit of hide-and-seek! To help us find it and assist you more effectively, we've sent a request via Trustpilot asking for your order number.
If you prefer, feel free to contact us directly at [email protected] we’re always happy to help!
Looking forward to hearing from you soon.
Team FunnyFuzzy
CT
cindie T.
Shit company
Shit company, scaming people left right and centre, hmrc already shut them down once before for fraud, check it out on the government website
Response from FUNNYFUZZYJun 24, 2025
Hi Cindie,
We’re truly sorry to hear how you feel, and we appreciate you taking the time to share your feedback. Our team works hard to ensure that every pet product meets high-quality standards, and we’re always grateful for honest input that helps us improve.
If there’s anything we can do to assist you, please don’t hesitate to reach out, we’re here 24/7 at [email protected]
Team FunnyFuzzy
RB
Rb
Ordered a car seat on June 8th
Ordered a car seat on June 8th, still not shipped. I've already sent 2 emails and on Instagram, no response..
Response from FUNNYFUZZYJun 24, 2025
Hi there,
We've been trying to locate your order, but it seems to be playing a bit of hide-and-seek! To help us find it and assist you more effectively, we've sent a request via Trustpilot asking for your order number.
If you prefer, feel free to contact us directly at [email protected] we’re always happy to help!
Looking forward to hearing from you soon.
Team FunnyFuzzy
AV
Anna V. L.
Hundebett wird nicht geliefert und keine Reaktion
Am 08.06.2025 ein Hundebett bestellt mit angegebener Bearbeitungszeit von 3 Tagen. Direkt per Paypal bezahlt. Am 19.06.2025 dem Support geschrieben. Heute am 23.06. noch keine Antwort, keine Versandbestätigung und kein Hundbett angekommen. Wirkt nach Betrug!
Response from FUNNYFUZZYJun 24, 2025
Hallo Anna,
Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten.
Wir haben versucht, Ihre Bestellung zu finden, aber es scheint, als würde sie Versteckspiel spielen! Um sie leichter finden und Ihnen besser helfen zu können, haben wir über Trustpilot eine Anfrage nach Ihrer Bestellnummer gesendet.
Sie können uns auch gerne direkt unter [email protected] kontaktieren. Wir helfen Ihnen gerne weiter!
Wir freuen uns auf Ihre Nachricht.
Team FunnyFuzzy
MN
matthew N.
Item never sent
Item never sent. Blamed customs but not their fault if it was never dispatched. Managed to get my money back via PayPal eventually as they tried everything to avoid refund. Avoid and buy something locally!
Response from FUNNYFUZZYJun 24, 2025
Hi Matthew,
Thank you for your feedback, and sorry for any inconvenience caused.
Just to clarify, your order was already refunded via chargeback through your bank. The case was resolved in your favor, and the refund was sent directly to your account.
If you haven’t seen it yet, we recommend checking your bank statement or contacting your card provider for details.
If you have any further questions, we’re here 24/7 at [email protected] and are always happy to help!
Team FunnyFuzzy
