Valeriya
Haven't received my order
I placed an order (#FF3522EU) on May 26, and I still haven't received it. I've contacted customer support twice—on June 24 and again on July 1—but haven't received any response. The order status in my account still says "Confirmed. We're preparing these items for shipping." I've been a loyal FunnyFuzzy customer for more than 3 years, and this isn't my first order. Unfortunately, this is the first time I've experienced such poor customer service. The lack of communication and the long delay have been extremely disappointing.
Response from FUNNYFUZZYSep 18, 2026
Hi , Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We would like to clarify that your order was refunded through your original payment method on July 9, 2026, and the case has been resolved. If you have not yet received the refund, we recommend checking your bank statement or contacting your bank or card provider for further details regarding the transaction. For your reference, we also contacted you via email to confirm that your order had been refunded. If you have any further questions or need additional assistance, please feel free to contact us at [email protected]. Our team is available 24/7 and will be happy to assist you. Team FunnyFuzzy