Ein hochwertiges Orthopädisches Hundebett in M bestellt, welches rund 75 € kostet, im Angebot habe ich 56 € bezahlt.
Die Verarbeitung des Bezuges ist gut,
jedoch ist das Kissen ,laut Angaben, zu klein. Der Bezug wird mit Schaumstoffplatten gefüllt, sieht mir nicht nach einem Orthopädischen Hundebett aus und daher empfinde ich es selbst im Angebot für zu teuer. Am 24.11. bestellt, am 4.12.geliefert.
Mein kleiner Hund ( Größe Havanese) passt nur eingekugelt ,beziehungsweise ausgestreckt mit dem Kopf auf dem Rand rein.
Lieber doch vor Ort kaufen, zumal es aus China geliefert wird.
Leider erst zu spät aufgefallen.
SI
Sime
Update Würd ich nicht wieder machen
Auf Emails oder Nachrichten in der App kommen leider keine Rückmeldungen.
Ein Stornierungen oder ein Rücksende Wunsch wurde schlichtweg ignoriert.
Update: Nach meiner Bewertung wurde das Problem sofort geklärt. Vielen Dank
Response from FUNNYFUZZYNov 5, 2024
Lieber Kunde,
Wir haben die Rückmeldung erhalten, dass Sie mit unseren Produkten und Dienstleistungen nicht zufrieden sind.
Es tut uns sehr leid und wir verstehen Ihre Enttäuschung. Wir möchten klarstellen, dass wir Ihnen nach Ihrer Bestellung sowohl eine Bestätigungs-E-Mail als auch eine Versand-E-Mail gesendet haben. Bisher haben wir jedoch keine E-Mails von Ihnen bezüglich einer Rückgabeanfrage oder anderer Anliegen erhalten.
Wir haben mittlerweile unsere Logistikabteilung kontaktiert, um die Rücksendung des Pakets zu überprüfen und Ihre Rückerstattung zu bearbeiten. Wir bedauern die Unannehmlichkeiten, die Ihnen diese Situation bereitet hat.
Wenn Sie Ideen oder Bedenken haben, zögern Sie bitte nicht, uns direkt unter [email protected] (7/24)
JR
Jo R.
Doubts gone!
Pet bed for car was delivered after a two-week wait following my order from this Chinese company that supplies a tracking service. I am happy with it, although the pillow stuffing/zipping is a bit of a conundrum. I will have to improvise a bit.
Response from FUNNYFUZZYOct 17, 2024
Dear Customer,
We sincerely apologize for any inconvenience you’ve experienced during your purchase. We're committed to resolving the issue as quickly as possible and doing everything we can to assist you.
We usually work with global manufacturers to ensure that your orders can be fulfilled efficiently. According to our records, the confirmation email was sent successfully. We recommend checking your spam or junk folder to see if it may have been filtered there.Thank you for waiting so long for our response. We have emailed you to let you know about the logistics of your question.
Any ideas or concern,please do not hesitate to reach out to us directly at [email protected].(7/24)
CD
Clyde D.
Love the covers..but...they only hold…
Love the covers..but...they only hold in place for a short time. Received them in April of this year (2024) by August they had to be adjusted everyday. Totally unacceptable for the price. Cats cannot be declared.
My expensive leather furniture is not due for replacement! When first purchased adhered very well.
Hopefully your company will stand behind their product when asked for advice or replacement.
Response from FUNNYFUZZYOct 4, 2024
Dear Clyde,
I hope this message finds you well.
I wanted to reach out to address the concerns you've expressed regarding the quality of our product. Firstly, please accept my sincere apologies for any disappointment or frustration this may have caused you. Your satisfaction is incredibly important to us, and I want to assure you that we take your feedback very seriously.
I understand how disheartening it can be to receive a product that does not meet your expectations in terms of quality. While instances like these are rare, I want to assure you that we are committed to providing products of the highest standard.
Please know that we have taken your feedback to heart, and we are actively working to improve the quality of our products. Your feedback helps us identify areas where we can enhance our offerings and better serve our customers.
If you can provide more information (order number, orderer's name or email address, product name), it will help us expedite our investigation and resolution for you. We value your feedback and want to make things right.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to address your concerns.
Warm regards,
FunnyFuzzy
MA
Maire
Very slow service
Firstly they do not make clear on their website that they ship products from China. The impression given is very much that this a UK website and ships from the UK. I try to avoid items shipped from China due to the time it takes and environmental concerns.
I did receive the item eventually and it is of reasonable quality but not suitable for my needs. As it is not a cheap item (£67 for one sofa cover) I requested to return it. I did not receive any reply from them for 7 days, when they then requested photos of the item before they would send the returns address. I emailed back saying that there was no issue with the item, I simply wished to return it as is my statutory right. They insisted on the photos however, which I have now provided. That was 2 days ago and no reply.
They seem to think providing a return is optional, which it is NOT for distance selling.
*Update 28-10-2024.
I have now received a refund for my item so I have revised my rating. It obviously took way too long but it was received eventually. Also the items themselves were fairly good quality though not suitable for my needs.
Response from FUNNYFUZZYSep 7, 2024
Dear Maire,
Thank you for reaching out to us, and your concern regarding our shipping origin is completely understandable. I'm here to provide some clarification to put your mind at ease.
While it's true that our items are shipped from China, it's important to emphasize that this decision is rooted in our commitment to enhancing your overall shopping experience. By shipping from China, we're able to optimize our processes and ensure more efficient delivery times, ultimately benefiting valued customers like yourself.
Regarding the return, we apologize for the delay in our response. As per our returns policy, we do require photos of the item to ensure that it meets our return criteria, even though there is no issue with the item itself.
If you can provide more information (order number, orderer's name or email address, product name), it will help us expedite our investigation and resolution for you. We value your feedback and want to make things right.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to address your concerns.
Warm regards,
FunnyFuzzy
JH
Julie H.
This milk fleece mattress cover is…
This milk fleece mattress cover is incredibly soft to the touch and feels well made. It's a great value for the price! But it would be much trouble to wash it.
Response from FUNNYFUZZYAug 31, 2024
Dear Julie Horsfall,
We are thrilled to hear about your positive experience with FunnyFuzzy. Your kind words truly made our day.
We always strive to provide the best for our customers, and it’s wonderful to know that we met your expectations. Your feedback not only boosts our team’s morale but also helps other potential customers make informed decisions.
If you ever need anything or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again in the future!
Thanks a million and stay fuzzy!
Best regards,
FunnyFuzzy
AE
Amaya E.
Hace ya más de 10 días que hice el…
Hace ya más de 10 días que hice el pedido y no sé nada de él… por favor responded al email o enviad uno nuevo para informar del estado del pedido. Gracias
ACTUALIZO a día 29 agosto:
Tras más de 10 días de hacer el pedido en donde me informaban que en 2 días ya estaría en camino, hoy día 29 de agosto (después de haber escrito ayer la reseña y de enviarles también un email), me han respondido con un email en donde me informan de que el pedido está en camino…
Así que, al menos, puedo decir que la respuesta ha sido muy rápida.
Esperemos q llegue en los próximos días.
Actualizaré el estado.
Gracias.
Actualizo a día 6 septiembre
Bueno casi un mes después ha llegado el pedido! Ha tardado pero está muy bien. Mi perra ya lo ha probado y está encantada.
Un saludo
Response from FUNNYFUZZYAug 29, 2024
Estimada Amaya Eguizábal,
Queríamos ponernos en contacto con usted para responder a las preocupaciones que nos ha expresado en relación con el plazo de entrega de su reciente pedido. En primer lugar, acepte mis más sinceras disculpas por cualquier frustración o inconveniente que este retraso haya podido causarle. Su satisfacción es muy importante para nosotros y quiero asegurarle que nos tomamos muy en serio sus comentarios.
Entiendo lo decepcionante que puede ser sufrir retrasos en la recepción de su pedido, especialmente cuando lo esperaba con impaciencia. Aunque estos casos son poco frecuentes, quiero asegurarle que nos comprometemos a ofrecer a todos nuestros clientes una experiencia de envío fluida y eficaz.
Si puede facilitarnos más información (número de pedido, nombre o dirección de correo electrónico del remitente, nombre del producto), nos ayudará a agilizar la investigación y la resolución del problema. Valoramos sus comentarios y queremos hacer las cosas bien.
Una vez más, le pido disculpas por cualquier inconveniente que esto pueda haber causado, y agradezco su paciencia y comprensión mientras trabajamos para resolver sus preocupaciones.
Un cordial saludo,
FunnyFuzzy
