REBECCA M H.
DO NOT MAKE A PURCHASE from these…
DO NOT MAKE A PURCHASE from these people. Their customer service stinks. I placed an order on 8/13 and waited two weeks. Never had contact from them. I contacted them on 8/23 asking for an expected deliver date, here's their response: Your parcel is currently still in transit, and we’ve urgently followed up with the carrier to complete the delivery as soon as possible." note that there is not tracking information nor where shipment is coming from. I waited until 9/2 to contact them again, no answer to tracking or shipment, they responded this way: "We hope this email finds you well. We sincerely apologize for the extended waiting time. Unfortunately, there will be a delay in the delivery of your order." Note, again no actual response to my inquiry. The response from them now states, "We wanted to inform you that your package is still in transit via sea transportation and has not yet arrived. As the shipment is ongoing, we are currently unable to process a refund. Once the item is delivered, just reach out to us to process the refund." So now I am supposed to wait for a "phatom" package and have to mail it back to TimBucTwo and hopefully wait for my money back. AGAIN, WARNING - DO NOT PURCHASE FROM THESE PEOPLE. UPDATE: Finally received refund in my PayPal account on 9//4/25.
Response from FUNNYFUZZYSep 4, 2025
Hi Rebecca, We’re truly sorry the process wasn’t as smooth as it should have been, and we completely understand how important it is to have matters resolved quickly. Please be assured that everything has now been taken care of, and we’ve also sent you an email with more details. If there’s anything else you need, our team is available 24/7 at [email protected] and always happy to help. Thank you for your patience and for being a valued customer. Team FunnyFuzzy