I ordered sofa waterproof sofa covers. I am please with the product. I would give this product five stars, but it took about ten days for the product to arrive, although tracking the delivery was pretty easy.
Response from FUNNYFUZZYSep 26, 2024
Dear SK,
Thank you for taking the time to leave your feedback on our waterproof sofa covers!
We're thrilled to hear that you're pleased with the product. We sincerely apologize for the delivery. Please know that we are currently optimizing our shipping processes, which will significantly reduce delivery times in the future.
Your understanding and support mean a lot to us! We hope to serve you again soon and provide you with an even better experience.
Best regards,
FunnyFuzzy
SN
Susan N.
Product Fantastic. Delivery Service Terrible.
This is a further edit of my original post and first edit - both below!
I have updated my rating from 1 star to 4 because the the product I ordered and finally received (the deluxe Faux Leather Dog Car Seat Booster Bed - Urban Voyager) is fantastic. It looks great, is well made, enhances my dogs' safety when travelling in the car, and fits my 2 miniature dachshunds perfectly. The product deserves a 5 star rating, but the post order customer service, especially the awful delivery company, lets FunnyFuzzy down.
This is an edit of my original post (below).
My parcel arrived today, delivered by a company called iMile - the driver just threw my parcel over the fence and it was left in full view of passers-by. No attempt was made to alert me to the delivery, even though I was home. From the date of placing the order to delivery, no tracking information was provided. Reviews of iMile are scathing.
Why is FunnyFuzzy using such an incompetent, lazy, unprofessional delivery service? It does not reflect well on you and spoils the customer experience.
Terrible customer service.
I placed my order for a deluxe Faux Leather Dog Car Seat Booster Bed - Urban Voyager on 24 August. My order was confirmed the same day. Since then I have not received any further information about the status of my order and when I check the tracking information, there is no tracking information provided.
I followed up (by email) on 8 Sept (no response) and again today - the 10 Sept.
I find it interesting that the only reviews FunnyFuzzy appears to respond to are the positive reviews (which are in the minority). The vast majority of reviews, which are negative reviews, appear to be ignored. It is not difficult to provide good customer service - if there is a will, there is a way.
Response from FUNNYFUZZYSep 10, 2024
Hi Susan,
We wanted to personally address the concerns you've expressed regarding the shipping time of your recent order. Please accept my sincere apologies for any frustration or inconvenience this delay may have caused. Your satisfaction is incredibly important to us, and I want to assure you that we take your feedback very seriously.
I understand how disappointing it can be to experience delays, especially when you were eagerly anticipating your order. While these instances are rare, we are committed to providing a seamless and efficient shipping experience for all our customers.
We have also been receiving a high volume of emails, which has extended our response time, but we are doing our best to reply to all inquiries within 72 hours.
Once again, I sincerely apologize for the inconvenience, and I appreciate your patience and understanding as we work to resolve your concerns.
Warm regards,
FunnyFuzzy 🐾
CS
carole S.
So worried after reading all the…
So worried after reading all the reviews but hey I did get my goods I was not aware it was coming from China but the tracking worked Took a while to come but it is what it is Cheap stuff from China and it is a good dog cover for my sofa Packaging was terrible just a ball of sticky tape but that didn’t touch the product After a panicking time I would now say I will orde from them again
Response from FUNNYFUZZYSep 10, 2024
Dear Carole,
We are thrilled to hear about your positive experience with FunnyFuzzy. Your kind words truly made our day.
We always strive to provide the best for our customers, and it’s wonderful to know that we met your expectations. Your feedback not only boosts our team’s morale but also helps other potential customers make informed decisions.
If you ever need anything or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again in the future!
Thanks a million and stay fuzzy!
Best regards,
FunnyFuzzy
DM
Dawn M.
Amendment to my 'original' review.......
I recently put a 'negative' review for FunnyFuzzy and recommended people to 'avoid' because them because I had received very weird tracking information - which 'appeared' to indicate that this company wasn't all that they seemed to be! The tracking information was not only sending me around the houses, but also asking me to 'pay to view to tracking information'? I'd never seen anything like it before! Shortly after placing that review I received an order update and, a several days later, I received my chair covers. Hmmmmm!!!!
I'm not sure what is going on with FunnyFuzzy - it appears their processing system needs adjusting to enable customers to track their orders more efficiently - and the company should provide timely updates. I feel that they are letting themselves down with this because I have to say that the chair covers I ordered are 'exactly' as described and suit my needs perfectly. So, in fairness to FunnyFuzzy I had to leave a positive review regarding these covers.
I hope that FunnyFuzzy can be more efficient, going forward with their Tracking methods and 'seemingly' (from other reviews), their Customer Service.
Response from FUNNYFUZZYAug 29, 2024
Dear Dawn,
We are thrilled to hear about your positive experience with FunnyFuzzy. We sincerely apologize for the confusion and frustration you experienced with the tracking information. Your experience highlights an area where we need to improve our systems and communication. We appreciate your understanding as we work to enhance our tracking methods and ensure timely updates for our customers.
We always strive to provide the best for our customers, and it’s wonderful to know that we met your expectations. Your feedback not only boosts our team’s morale but also helps other potential customers make informed decisions.
If you ever need anything or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again in the future!
Thanks a million and stay fuzzy!
Best regards,
FunnyFuzzy
WJ
William J.
needs improvement
This seat fits my 20lb dog, but the side cushions flatten out easily and the bottom slides around. The tether is too short and awkward and I never use it. The seat belt pocket isn't very secure without a headrest strap. It's comfy and easy to clean, and it looks nice, but it feels more like a car bed than a secure seat.
Response from FUNNYFUZZYJul 17, 2024
Dear William,
We are thrilled to hear about your positive experience with FunnyFuzzy. Your kind words truly made our day.
We always strive to provide the best for our customers, and it’s wonderful to know that we met your expectations. Your feedback not only boosts our team’s morale but also helps other potential customers make informed decisions.
If you ever need anything or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again in the future!
Thanks a million and stay fuzzy!
Best regards,
FunnyFuzzy
SC
Sara C.
Dodgy delivery times but worth the wait.
Delivery on the product is awful and I was all for writing a bad review but the actual product is beautiful and such good design and quality. Plus, they offered me a great discount and compensation for late delivery. If you are not looking for prompt delivery then give them a go. Nicest looking car carriers I’ve seen. And a surprise teddy bear for pup!
Response from FUNNYFUZZYJul 13, 2024
Dear Sara,
We are thrilled to hear about your positive experience with FunnyFuzzy. Your kind words truly made our day.
We always strive to provide the best for our customers, and it’s wonderful to know that we met your expectations. Your feedback not only boosts our team’s morale but also helps other potential customers make informed decisions.
If you ever need anything or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again in the future!
Thanks a million and stay fuzzy!
Best regards,
FunnyFuzzy
ST
Stephanie
I ordered a sofa cover and it arrived 9…
I ordered a sofa cover and it arrived 9 days later. Wonderful quality and exactly what I expected to receive. The only thing I complain about is the email saying it’s shipped with tracking info did not arrive until after I received the item. So here I am again ordering an item and it’s 12 days later and I don’t even know if it’s been shipped If not for the lack of tracking info I would give a 5 star. If and when I receive my 2nd item I will gladly praise them at every opportunity:)
Response from FUNNYFUZZYJul 2, 2024
Dear Stephanie,
We apologize for the delay in receiving tracking information for your current order. We understand the importance of timely updates and regret any inconvenience caused by this oversight. We are thrilled to hear about your positive experience with FunnyFuzzy. Your kind words truly made our day.
We always strive to provide the best for our customers, and it’s wonderful to know that we met your expectations. Your feedback not only boosts our team’s morale but also helps other potential customers make informed decisions.
If you ever need anything or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again in the future!
Thanks a million and stay fuzzy!
Best regards,
FunnyFuzzy
TD
Tracey D.
Order for sofa covers arrived!
I placed an order with Funny Fuzzy for a couple of sofa covers. I promised myself after a poor Facebook experience prior to this that I would never order from fb ever again, but somehow, I did it again 😳. Then I started looking at the reviews here, and I was HORRIFIED!!. But, in a turnaround, I have to say this - the covers arrived today, exactly what I was looking for, in very good condition. I really have not had the same experience as many others, so thought I should probably put this on here.
Response from FUNNYFUZZYJun 27, 2024
Dear Tracey,
We are thrilled to hear about your positive experience with FunnyFuzzy. Your kind words truly made our day.
We always strive to provide the best for our customers, and it’s wonderful to know that we met your expectations. Your feedback not only boosts our team’s morale but also helps other potential customers make informed decisions.
If you ever need anything or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again in the future!
Thanks a million and stay fuzzy!
Best regards,
FunnyFuzzy
