Paula S.
Refund received at least
I'm a recurrent customer from funny fuzzy since 2023 and never had an issue with the products or the service until now. My last purchase was made more than one month ago. When I asked about the delay, they offered a discount but no estimated date for the delivery. After I asked for a reimbursement, they ignored my emails. It is quite a shame that their service has gone so bad... I used to be a fan, but now I wouldn't recommend their store to anyone! UPDATE - July 6th Can you resend me the email from 06/07? Weird that other messages arrived normally in my Inbox... Just to make it clear for other potential customers, those were the interactions we had: June 1st - confirmation of the purchase June 12th - I asked you for an estimated date of delivery (you didn't answer) June 19th - I asked again for a delivery date June 19th - You answered saying that you were "looking into this" June 20th - You confirmed the delay, and offered 10% refund if I was willing to wait, but gave no estimated date June 20th - I asked for the estimated date, so I could decide if it was worth to wait (you didn't answer) June 24th - I asked for a total refund (you didn't answer) June 28th - I asked for a refund and registered my dissatisfaction (you didn't answer) July 5th - I submitted a negative review on Trustpilot July 6th - You sent an email saying you are "reviewing and monitoring my case", and here you said I missed some email from June 6th? I'm not at all satisfied with how you are conducting your customer experience. UPDATE - July 10th On July 7th I received an email confirming the refund, which arrived today (10th). I'm raising the score to 2 stars, because of the "positive" outcome, even though it took a lot of time and complaints to get here. 5 stars to Trustpilot, that motivates companies to engage with unsatisfied customers!
Response from FUNNYFUZZYJul 6, 2025
Hi Paula, We’re truly sorry to hear about the unpleasant experience you’ve had. Thank you for bringing it to our attention. We replied to your email on 06/07/2025, looks like your inbox might be playing tricks! Have a quick peek in your spam folder, you might just find our reply hiding there. We’re here 24/7 at [email protected] and are always happy to help! We hope the above clears up your communication concerns. Team FunnyFuzzy