charlotte F.
Still awaiting a response nearly 10…
Still awaiting a response nearly 10 months now. I ordered a dog seat a replacement for my previous same brand funny fuz. My fault I paid with Apple Pay and it went to my old adress literally after realising my mistake 3 mins later I emailed apologising with my current address and was advised it was now scheduled to be delivered to my previous address. I asked for it to be changed cause I literally just put in the order.. no response… Emailed again and they said I needed to revise delivery. I had moved from the south of the uk to the north! Advised I could t.. no response. Heard from royal Mail that luckily the new tenants had refused delivery so i sent this to funny fuzz and asked for a refund it to be now delivered to my new address. Still no response or dog bed it’s not a cheap brand and I expected more and would not recommend going in for a year now this whole process
Response from FUNNYFUZZYSep 21, 2025
Hi Charlotte, Thank you for sharing your feedback, and we’re truly sorry for the inconvenience this may have caused. We’ve been working to locate your order but haven’t had any success yet. To assist you more quickly, we’ve sent a request via Trustpilot for your order number. Alternatively, you can contact us directly at [email protected] our team is always here and happy to help. We look forward to your reply. Team FunnyFuzzy