Do not buy from this company there is no way to contact them they literally say they cannot talk to you by phone and they do not respond to emails I am disputing a charge .I have a receipt stating the items purchased would be shipped in 1-3 business days. Well it's 6 weeks later and no response to email. Look at reddit etc. they are shifty. If I had at least heard back and or they sent items I would not be writing this
Response from FUNNYFUZZYOct 28, 2025
Hi Martha,
Thank you for your feedback! We’re really sorry for the trouble you’ve experienced.
We’re currently looking into your order but haven’t been able to locate it so far. To help us sort this out faster, please reply to our Trustpilot request with your order number, or contact us directly at [email protected] we’re here 24/7 and always happy to help.
Looking forward to resolving this for you soon.
Team FunnyFuzzy
AB
Amy B.
communication and delivery time were…
communication and delivery time were unsatisfactory.
Response from FUNNYFUZZYNov 11, 2025
Hi Amy,
We sincerely apologize for any inconvenience you experienced earlier. We’re pleased to confirm that the matter has now been resolved, and we’ve also followed up via email with the relevant details.
If you have any other concerns or need additional support, please don’t hesitate to reach out at [email protected]
We’re available 24/7 to assist.
Team FunnyFuzzy
CL
Claire
Non-existent customer support
Messaged customer support about my order not being shipped after about 3 weeks. Emailed, used the website contact form, and messaged on Instagram all with no reply. They state 24hr response times but I've had nothing for days. Will give it a few more days then will be sorting a refund if I don't hear anything.
Edit: within 24hrs of posting this review they have replied as below. One of the contact methods I used was the support@funnyfuzzy email address, to which I still have no response. A lot of other reviews have similar replies. Losing this many orders isn't acceptable and I shouldn't have to post a bad trustpilot review to get some customer service.
Edit2: 2 days after providing my order number through trustpilot I still have no response from the company despite their "always around" customer service.
Edit3: 3 days after providing my order number through trustpilot I received an email from fuzzy funny stating that the items in my order were out of stock and offering a replacement or refund.
Edit4: 2 days later I gave my replacement choice. 1 day after that I received a reply saying my issue had been forwarded to the appropriate team. 2 days after that I sent a follow up email to see if anything had happened. No response and still no items.
Edit5: A day after the follow up email I received a reply telling me that the replacement items were also out of stock. I have asked for a full refund and will not be purchasing again.
Response from FUNNYFUZZYOct 28, 2025
Hi Claire,
Thank you for your feedback, and we’re really sorry for any inconvenience this has caused.
We’ve been trying to track down your order, but so far, we haven’t had any luck. To help us assist you more quickly, we’ve sent a request via Trustpilot asking for your order number.
Alternatively, feel free to reach out to us directly at [email protected] our team is always here and happy to help.
We look forward to hearing from you soon.
Team FunnyFuzzy
LR
Laura Regina P.
Não seja enganado como eu fui!!
Efetuei uma compra online no valor de 382,42 Euros no passado dia 07/10 e não só não tenho a encomenda, como não tenho o reembolso do dinheiro, como não respondem aos emails.
Eles enganam os consumidores, apresentam produtos luxo mas são de baixa qualidade segundo as avaliações dos outros consumidores, não entream os produtos adquiridos, não respondem aos emails enviados com pedido de ajuda e por conseguinte não fazem o reembolso dos montantes gastos-
Esta situação necessita de ser denunciada
A compra efetuada foram 6 camas para cães. Paguei a taxa de envio rápido, paguei o câmbio porque a compra foi efetuada fora da União Europeia.
Passados 12 dias sem qualquer informação para além do email que confirma a encomenda, enviei email a perguntar o que se passava devido ao tempo de espera. Tive de enviar 2 emais em 24H porque não me respondiam.
Depois informaram que devido a inesperadas alterações de produção, já não tinham um dos items comprados, se queria o reembolso ou substituir o produto. Como já tinha esperado tanto tempo e não me ocorreu que podia ser enganada, selecionei outro produto e respondi cerca de 1 hora depois, pedindo apenas rapidez na expedição.
Desde aí (23.10.2025) não respondem a absolutamente e nenhum email.
Quando imprimo do email a confirmação da encomenda, o que aparecem são carateres ilegíveis, o que ainda é mais assustador.
Por isso gostaria de reaver o meu dinheiro. Quero que as outras pessoas fiquem informadas e que não cometam o mesmo erro.
Response from FUNNYFUZZYNov 2, 2025
Chère Laura,
Nous vous présentons nos sincères excuses pour les désagréments rencontrés avec votre commande. Nous sommes heureux de vous confirmer que le problème est désormais résolu et nous vous avons également envoyé un courriel contenant tous les détails nécessaires.
Pour toute autre question ou assistance, n'hésitez pas à nous contacter à l'adresse [email protected]
Nous sommes disponibles 24h/24 et 7j/7.
L'équipe FunnyFuzzy
BS
Barbara S.
RIP OFF COMPANY
RIP OFF COMPANY
Response from FUNNYFUZZYOct 28, 2025
Hi Barbara,
Thank you for your feedback. We regret any inconvenience you may have experienced.
Upon reviewing our system, we can confirm that your order was marked as delivered to the address provided at checkout on October 22, 2025.
Please check your email for the message we sent with further details regarding this matter.
To help us resolve the issue quickly, could you please provide photos of your front door, letterbox, or typical delivery location? Please send them to [email protected]
We look forward to assisting you further!
Team FunnyFuzzy
JU
Juliia
Обережно ШАХРАЇ!!!! Гроші беруть, товар не відправляють!!!
Місяць назад я замовила автокрісло. Але чекаю і мого замовлення немає. На E-mail не відповідають. Я сплатила одразу 149,98€ гроші забрали і збрехали. Це просто шахраї будьте обережні. Не купуйте нічого!!!! Вам нічого не продадуть лише обманюють на гроші!
Вже писали 100 разів їм, вони не відповідають!
Одне прохання: поверніть гроші!
Номер замовлення:#FF38057D
Response from FUNNYFUZZYOct 28, 2025
Вітаємо,
Дякуємо за ваш відгук. Щиро перепрошуємо за будь-які незручності.
Ми шукаємо ваше замовлення, але поки що не змогли його знайти. Щоб допомогти вам ефективніше, ми надіслали запит через Trustpilot із проханням надати номер вашого замовлення.
Або ж ви можете зв’язатися з нами безпосередньо за адресою [email protected] наша команда завжди готова допомогти.
З нетерпінням чекаємо на вашу відповідь.
Команда FunnyFuzzy
CU
customer
Still don’t have my order!!
Still don’t have my order!!
Delivered to the wrong address‼️
After waiting for almost 2 months…
Response from FUNNYFUZZYOct 28, 2025
Hi there,
Thank you for sharing your feedback with us. After reviewing our records, we can confirm that your order was marked as delivered to the address provided at checkout on October 25, 2025.
Please check your email for the message we’ve sent with additional details regarding this matter.
To help us look into this further, could you please send us a few photos of your front door, letterbox, or usual delivery area? You can email them to [email protected]
this will help us investigate and resolve the issue more quickly.
We appreciate your cooperation and look forward to assisting you further.
Team FunnyFuzzy
CA
Christopher A.
Funny Fuzzy is a scam
I ordered an item in September & it shows it was shipped on 9/25. When I track it, there is no information & when I contact the company they say it cannot be tracked until it reached the US. Tat is another issue as they never said it was coming from outside the US
Response from FUNNYFUZZYNov 20, 2025
Hi Christopher,
We’re very sorry to hear about the difficulties you’ve encountered, and we appreciate you reaching out to inform us.
We want to assure you that your package is still in transit. We’ve also sent you an email with additional information, so please feel free to check your inbox.
If you have any further questions or need any assistance, please don’t hesitate to contact us at [email protected]
We’re available 24/7 and always happy to help.
Team FunnyFuzzy