I wish I had read the reviews prior to ordering my lounge covers. I have been waiting for over 4 weeks and the only time I get any communication is when I have emailed them first, noting that the responses are always several days and up to weeks after I have emailed.
I wouldn't feel quite so disappointed if they could just reach out and tell me whats going on.
I have thought about cancelling my order but have no faith that I will get my money back.
At this point I will just hang on a little longer, I guess.
Jayne
Response from FUNNYFUZZYSep 24, 2025
Hi Jayne,
We've been trying to locate your order, but it seems to be playing a bit of hide-and-seek! To help us find it and assist you more effectively, we've sent a request via Trustpilot asking for your order number.
If you prefer, feel free to contact us directly at [email protected] we’re always happy to help!
Looking forward to hearing from you soon.
Team FunnyFuzzy
KB
Kent B.
The product (pet ramp/footstool) was…
The product (pet ramp/footstool) was substantially smaller than represented in the advertising. One of the items was damaged without any exterior damage showing. The price was disproportionate to the size and quality of the product. I am not asking that this complaint be published.
Response from FUNNYFUZZYSep 23, 2025
Hi Kent,
Thank you for your feedback.
We’re really sorry to hear about the issues with your
2-in-1 Convertible Wooden Home Step Stool Dog Ramp Stairs.
That’s definitely not the experience we want for you and your pet! We completely understand your frustration.
Our team has already reached out to lend a hand. If you haven’t seen our message yet, please check your inbox (including the junk/spam folder).
We’re here 24/7 at [email protected] and are always happy to help!
We’ll make sure to assist with the product issue and get everything sorted for you.
Team FunnyFuzzy
RD
Rebecca D.
Placed order 10/08 still no item delivered and they stopped replying to me
*update* quickly reached out after i posted this review, but it should not take a bad review to get a response. Quickly then refunded me the full amount which I appreciate! Therefore i give them a 2. They should not allow you to place an order if they dont have the stock in. Would make for a lot less unhappy customers! Placed order 10/08. Still not shipped and they cant be me an estimate of when it will be shipped. Offered me a 20% discount if i was “willing to wait” for the order, i am not, so i asked for a full refund and since then they have stopped replying to my emails. Dont recommend at all!
Response from FUNNYFUZZYSep 23, 2025
Hi Rebecca,
Thank you for your feedback. We’re truly sorry to hear that you haven’t received your order yet, this is certainly not the experience we want for you, and we sincerely apologize for the inconvenience.
We sent a reply to your message on September 23, 2025, so please take a moment to check your inbox.
If you’re unable to locate our response or have any further questions, feel free to reach out to us anytime at [email protected]
Our team is available 24/7 and always happy to assist.
We look forward to resolving this for you.
Team FunnyFuzzy
JO
Joyce
It took two months for my order to…
It took two months for my order to arrive. There was insufficient communication from the company. I had to reach out numerous times for information and the language in the responses I received sounded like AI was responding, rather than a person. The product finally arrived and is as described.
Response from FUNNYFUZZYSep 22, 2025
Hi Joyce,
Thank you so much for taking the time to share your feedback with us.
Please accept our sincere apologies for the delay in the delivery of your order. While we always aim to provide timely service, unexpected circumstances can sometimes cause delays. Your patience and understanding during this time truly mean a lot to us.
If you have any further questions or need additional assistance, please don’t hesitate to contact us at [email protected] we're always here and happy to help.
Team FunnyFuzzy
MA
Marvin
Keinen Artikl und kein Support
Leider erhält man weder einen Artikel noch eine Antwort vom Support. Das Geld ist wohl weg. Bestellnummer: #FF35272D
Update: Positiv zu erwähnen, nach meiner Bewertung hier wurde mir geantwortet und habe eine Rückzahlung erhalten, vielen Dank.
Response from FUNNYFUZZYSep 21, 2025
Hallo Marvin,
vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie Ihre Bestellung noch nicht erhalten haben; das ist sicher nicht das, was Sie von uns erwarten.
Wir haben Ihnen am 21. September 2025 geantwortet, aber es ist möglich, dass unsere E-Mail nicht in Ihrem Posteingang angekommen ist. Manchmal landen E-Mails im Spam- oder Junk-Mail-Ordner; bitte überprüfen Sie daher auch diese Ordner.
Sollten Sie die E-Mail dort nicht finden oder weitere Fragen haben, kontaktieren Sie uns bitte erneut unter [email protected]
Unser Team ist rund um die Uhr für Sie da und hilft Ihnen gerne weiter.
Wir freuen uns, Ihnen weiterhelfen zu können.
Ihr FunnyFuzzy-Team
JM
Joseph M.
Not a scam but you’ll have to wait a long time to get your goods from my experience
Was able to get a quick refund from goods I purchased 3 months ago (couch cover and road). I tried to be patient. Not a scam as some have speculated but a company that is definitely going through some growth issues sourcing their stock. I’d say they should shutdown their business until they get things under control and can supply their customers with the goods they. Their name is getting trashed.
Response from FUNNYFUZZYSep 21, 2025
Hi Joseph,
We've been trying to locate your order, but it seems to be playing a bit of hide-and-seek! To help us find it and assist you more effectively, we've sent a request via Trustpilot asking for your order number.
If you prefer, feel free to contact us directly at [email protected] we’re always happy to help!
Looking forward to hearing from you soon.
Team FunnyFuzzy
LM
Lisa M.
Please tell your customers that you…
Please tell your customers that you ship items from China and it takes 40-50 days or more to receive their purchases. Plus the shipping company is Chinese and no tracking information is available.
Response from FUNNYFUZZYSep 7, 2025
Hi Lisa,
Thank you for your feedback. We sincerely apologize for any inconvenience caused.
We would like to assure you that your package was delivered within our standard timeframe, which is typically 7-20 business days. You can also check our shipping policy at https://funnyfuzzy.com/policies/shipping-policy
To clarify, our products are shipped from our global warehouse network, which may include locations outside the UK and US, depending on stock availability.
We're glad to know that your package has been successfully delivered.
If you need any further assistance, feel free to reach out to us at [email protected]
We’re happy to help!
Team FunnyFuzzy
VM
VM
Think twice before ordering
A few of my family members have pets, and use couch covers from Funny Fuzzy. They seemed to be satisfied with them, so I decided to give FF a try (I have pets who visit occasionally and thought the covers would help keep my furniture clean). I initially ordered a couch cover in June with a promo code; it was easy enough to order via Shopify and I even received a second promo ($10 off more additions if I wanted more items). So I added some couch "sticks" to help stabilize the cover, and a small gift for a family pet, all with shipping protection. I received a tracking number pretty quickly, but soon realized I couldn't track the package. When using the number provided, nothing came up online anywhere. When I contacted Funny Fuzzy support a few days later, they assured me "we have checked and your package is in expedited in transit". No mention of what carrier to expect or when. I happened to be shopping on Amazon a month or so later and found Funny Fuzzy items there, so I ordered a couch cover, just in case. (That one arrived as promised in two days!) In early September I finally got a notice from USPS that a package was arriving via One Stop Mail. Had no idea it was my initial FF couch cover, but there it was. Ironically, apparently I'm receiving a refund for the other items I ordered - according to a Funny Fuzzy update email, the other items "couldn't be shipped due to a package anomaly". I'm giving two stars on this review because I'm hopeful re: that refund and it was easy to check out through Shopify. Otherwise, FF's lack of communication and unhelpful tracking info deserves one star. I didn't exactly want to shop at Amazon, but at least I got the item I ordered, quickly, and I could track it. I will not be ordering from Funny Fuzzy again.
Response from FUNNYFUZZYSep 7, 2025
Hi there,
Thank you so much for taking the time to share your feedback with us.
Please accept our sincere apologies for the delay in the delivery of your order. While we always aim to provide timely service, unexpected circumstances can sometimes cause delays. Your patience and understanding during this time truly mean a lot to us.
If you have any further questions or need additional assistance, please don’t hesitate to contact us at [email protected] we're always here and happy to help.
Team FunnyFuzzy
