Sheelagh H.
Update on Do not use this company
I would give FunnyFuzzy zero stars if I could. I ordered sofa covers back in October and still have no confirmed delivery date. I’ve contacted them twice to cancel the order, but they’ve responded claiming their “system limitations” prevent cancellation and that I must wait for delivery and refuse it before a refund can be initiated. This is incorrect and contrary to UK consumer law under the Consumer Contracts Regulations 2013. My cancellation request has been ignored, and the customer service has been extremely disappointing. Do not use this company. UPDATE: 3 December - the sofa covers arrived and I have to say they are really very nice, so on this occasion I will be keeping them - but FUNNYFUZZY definitely need to resolve their delivery issues or at least communicate better.
Response from FUNNYFUZZYNov 30, 2025
Hi Sheelagh, We’re very sorry to hear about the difficulties you've encountered, and we truly appreciate you taking the time to let us know. Please rest assured that your package is currently in transit, and we’ve also replied to you by email with the details. If you have any further questions or need assistance, feel free to contact us anytime at [email protected] we’re here 24/7 and always happy to help. Team FunnyFuzzy