I ordered a bed 8 weeks ago. No response to several emails sent to them. PayPal have refunded me as no product received even though it has stated out for delivery for 6 weeks.
Response from FUNNYFUZZYAug 26, 2026
Hi!
We’re very sorry to hear about your experience and sincerely apologize for the long delay and lack of communication. We understand how frustrating it must have been to wait for your order for so long without receiving a clear update.
We’re glad to hear that PayPal was able to assist you with the refund. If there is anything that remains unresolved, we’d appreciate the opportunity to review your case properly. Please provide your order number so our team can check the order and shipment details and assist you further.
Thank you for bringing this to our attention.
Team FunnyFuzzy 🐾
LA
Larry
Horrible Horrible Horrible SCAM BEWARE.
Horrible Horrible Horrible SCAM BEWARE.
100% SCAM. Ordered a cooling bed and my dog waited all summer for this bed that never came.
Response from FUNNYFUZZYAug 26, 2026
Hi!
We’re truly sorry to hear about your experience and understand how frustrating it must have been, especially after waiting all summer for your dog’s cooling bed.
If your concern has not yet been resolved, we’d appreciate the opportunity to investigate your order properly. Please provide your order number so our team can check the latest shipment status and review your case.
We take your feedback seriously and hope to have the opportunity to assist you and work toward a resolution.
FunnyFuzzy 🐾
SA
Sash
Scam website
Scam website. Do not use!
Product never gets delivered and they take your money with no communication. Avoid at all costs.
Response from FUNNYFUZZYAug 26, 2026
Hi!
We’re sorry to hear about your experience and understand how frustrating it must be to have experienced a delivery delay and a lack of communication.
If your concern has not yet been resolved, we’d appreciate the opportunity to investigate your order properly. Please provide your order number so our team can check the latest shipment status and review your case.
We take your feedback seriously and hope to have the opportunity to assist you and work toward a resolution.
FunnyFuzzy 🐾
LJ
Louise J.
Ordered item on the 7th July
Ordered item on the 7th July, it’s now 25th August, it still has not arrived and no delivery date in sight. Do not order from these clowns! What a waste of time and money!
Response from FUNNYFUZZYAug 26, 2026
Hi!
We’re sorry to hear about the delay with your order and sincerely apologize for the frustration and inconvenience this experience has caused. We understand how disappointing it is to be waiting without a clear delivery date.
If your concern has not yet been resolved, we’d appreciate the opportunity to investigate your order and check the latest shipping information. Please provide your order number so our team can look into this properly and assist you further.
We take your feedback seriously and hope to have the opportunity to help resolve your concerns.
Team FunnyFuzzy 🐾
JA
James
Order #FF24143AU 2 months late and counting
It has been more than 2 months and we still have not received these products, ordered on 22/06/2026.
The website advised us it would take 5-10 business days when we ordered.
We received a tracking code but this simply tells us that the order has been pending since 13/07/2026.
Funny Fuzzy, please let us know when (if ever) we can expect to receive these products which we ordered in time to pick up a puppy who we’ve now had for 6 weeks!
Update: I’ve emailed the provided support address and received no response, not even a “thanks for emailing, we’ll get back to you.”
Also, to the FunnyFuzzy person asking for my order number… it’s in the title of the review! Order #FF24143AU
Response from FUNNYFUZZYAug 26, 2026
Hi!
We’re sorry to hear about your experience and understand how frustrating it must be to have been waiting for your order for so long, especially as you ordered the products in preparation for welcoming your new puppy.
If your concern has not yet been resolved, we’d appreciate the opportunity to investigate your order properly. Please provide your order number so our team can check the latest shipment status and review your case.
We take your feedback seriously and hope to have the opportunity to assist you and work toward a resolution.
FunnyFuzzy 🐾
AL
Aimee L.
This company is a scam!!
This company is a scam! I placed an order 14 weeks ago. The last update I have on it was 8 weeks ago that it was at “my local hub”. There’s no reason for my order to be sitting for 8 weeks not moving, if it’s local to me. “Customer service” is refusing to refund or replace and just sending generic copy/paste emails to me not addressing the issue at all. I wish I could give 0 stars.
Reply to FUNNYFUZZY response:
I have been emailing that support email since 6/8/26. Don’t act like you haven’t been mocking me via email sending me the exact same copy/paste response no matter what my email says. My order number is FF740874S.
Response from FUNNYFUZZYAug 25, 2026
Hi Aimee ,
Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused.
At the moment, we have been unable to match the name used in this review to a specific order. We have tried to locate your details but have not been successful so far. To help us investigate and assist you more efficiently, we kindly ask that you provide your order number.
Alternatively, you are welcome to contact us directly at [email protected] and our team will be happy to assist you promptly.
We look forward to hearing from you soon.
Team FunnyFuzzy
VP
Vanessa P.
Save your money
I’m writing this for everyone. I purchased this bed for my pups May 26, 2026 and it still hasn’t come in. Save your money. They are refusing a refund. It’s been 3 months. Tracking has disappeared. I even purchased shipping protection and still refusing refund me my money. If I could give a negative 1 rating I would. Don’t waste your money.
Response from FUNNYFUZZYAug 24, 2026
Hi!
We’re sorry to hear about your experience and understand how frustrating it must be to have been waiting for your order for so long, especially with the tracking information no longer showing an update.
If your concern has not yet been resolved, we’d appreciate the opportunity to investigate your order properly. Please provide your order number so our team can check the latest shipment status and review your case.
We take your feedback seriously and hope to have the opportunity to assist you and work toward a resolution.
FunnyFuzzy 🐾
J
J
I ordered items on June 16…Have not received
I ordered items on June 16, 2026. It is now August 23, 2026. I have not received ordered. Same story as others. The tracking number does not work. After multiple emails to them I receive an email on August 20th…
Funnyfuzzy Customer Service (funnyfuzzy)
Aug 20, 2026, 12:21 GMT+8
Dear J,
Thanks so much for your patience — we know waiting isn't fun, and we truly appreciate you sticking with us!
Your order has officially left our warehouse and is on its way!
Right now, it's in the early stage of its journey, so there's no tracking number available just yet (think of it as the "off-the-radar" leg of the trip). But don't worry — it's in the system, moving forward, and we're keeping a close eye on it every step of the way.
As soon as the package is processed by the carrier, we'll share the first-leg tracking number and tracking details with you right away, so you can follow its journey home.
So while it may be traveling incognito at the moment, rest assured it's on the right track — and we've got your back!
Thank you so much for your patience and understanding. We truly appreciate you.
Warm regards,
FunnyFuzzy 🐾
Response from FUNNYFUZZYAug 24, 2026
Hi,
We’re sincerely sorry for the extended wait and understand how frustrating it must be to have placed your order in June and still not have received it. We also apologize for the confusion surrounding the tracking information and the time it has taken to receive a clear update.
We’d like the opportunity to look into your order personally and check the latest shipping status. If your concern has not yet been resolved, please provide your order number so our team can investigate the details and assist you properly.
We take your feedback seriously and hope we can help clarify the situation and work toward a resolution.
Team FunnyFuzzy 🐾
