They never ordered my items. They offered me a discount. But never applied discount. Then after three months I cancelled these items. I would never ever order from this company again I they are criminals and keep your money and make interest. I would give a .5 instead of a 1. I want my money back
Response from FUNNYFUZZYDec 9, 2025
Hi there,
We regret to learn about the issues you encountered with your order. We have verified the system, and it shows that your order was marked as delivered on November 23, 2025. Please check your email for the message we sent regarding this matter.
To help us resolve the issue quickly, could you please provide photos of your front door, letterbox, or typical delivery location? Please send them to [email protected]
We look forward to assisting you further!
Team FunnyFuzzy
LI
Lisa
SCAM
SCAM
I placed an order on 9/30 for a dog bed that was supposed to ship in 1-3 days. It still hasn't arrived, and it is December. I check in all the time with support, and I requested an order cancellation and refund on 11/10, and I filed a complaint with Shop. Instead of refunding my order, they send me an update that my order is "in transit" with an invalid tracking number. I'm still working on getting my money back. By far the worst experience I've ever had with a vendor. They send emails "apologizing" but I don't have my order, an actual proof of shipment, or my money back. This is a complete scam.
Edit 12/9/2025: I see your reply below, and I have responded to the request for the order number. I HAVE been in contact with support since October, and they have not replied since 12/4. I KEEP requesting a cancellation/refund (11/10, 12,5, 12/8, 12/9), and the support team keeps ignoring me. I don't believe FunnyFuzzy intends to return my money, and this is their entire business operation.
Edit 12/16/2025: Still no movement on my order - it is marked "in transit" with an invalid shipping number. I requested a refund again, and they told me that they could not issue the refund because the order was "processed". Their FAQs say they cannot process a refund after the order is "shipped" not "processed" whatever that means. My order still has not shipped despite them marking it "in transit" over a month ago. I also requested the refund PRIOR to them marking it "in transit". This is the worst and most dishonest experience I have had placing an online order ever. I placed my order 77 days ago. I requested a refund 36 days ago.
Edit 12/22/2025: Still no refund after my request 42 days ago. 42 days with an "invalid" shipping number. I placed my order 83 days ago.
Response from FUNNYFUZZYDec 9, 2025
Hi Lisa,
Thank you for sharing your feedback. We're truly sorry for any inconvenience this may have caused.
We've been working to locate your order, but we haven't been able to track it down just yet. To assist you more efficiently, we've sent a request via Trustpilot asking for your order number.
Alternatively, you can contact us directly at [email protected] our team is always here and happy to help.
We look forward to hearing from you soon.
Team FunnyFuzzy
JO
Joann
Failure to respond
It took over 3 months for my product to arrive. I sent multiple emails enquiring about my order with NO response
Response from FUNNYFUZZYDec 9, 2025
Hi Joann,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the delay in delivering your order. While we always aim for timely service, unexpected circumstances can sometimes cause delays. Your patience and understanding during this time truly mean a lot to us.
If you have any further questions or need additional assistance, please feel free to contact us at [email protected] we’re always here and happy to help.
Team FunnyFuzzy
AG
Agnes
Ich habe fast drei Monate auf das…
Ich habe fast drei Monate auf das hundebett gewartet. Nach mehreren Mails wo mir dann gesagt wurde meine Bestellung hätte oberste Priorität, wurde mir gesagt das es noch nicht versendet wurde.
Als es ankam war es kleiner als bestellt und überhaupt nicht so dick wie beworben. Das war allerdings der Grund weshalb ich es bestellt hatte. Meine versprochenen 20% Entschädigung hab ich auch noch nicht erhalten.
Response from FUNNYFUZZYDec 11, 2025
Hallo Agnes,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Wir entschuldigen uns aufrichtig für die Lieferverzögerung. Obwohl wir stets um pünktliche Lieferung bemüht sind, können unvorhergesehene Umstände manchmal zu Verzögerungen führen. Ihre Geduld und Ihr Verständnis in dieser Zeit bedeuten uns sehr viel.
Es tut uns jedoch leid zu hören, dass das Hundebett nicht ganz Ihren Erwartungen entspricht. Wir haben Sie per E-Mail kontaktiert. Um der Sache genauer nachzugehen, könnten Sie uns bitte einige Fotos schicken, die das Problem zeigen? So kann unser Team die Situation besser einschätzen und die richtigen Schritte einleiten.
Sie erreichen uns jederzeit unter [email protected] Wir helfen Ihnen gerne weiter.
Wir freuen uns darauf, das Problem für Sie zu lösen.
Team FunnyFuzzy
FR
Frank
Don't buy anything from here
Delivery took more than 2 months. Requested to cancel my order multiple times but customer service is horrible.
The chewy toys I got for my dog didn't last long and the bed is not as described. Avoid this store!
Response from FUNNYFUZZYDec 11, 2025
Hi Frank,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your items didn’t meet your expectations.
To assist you as quickly as possible, we’ve just reached out to you directly (please be sure to check your spam or junk folder if it’s not in your inbox). When you have a moment, kindly reply with a few photos of the issue, this will help us assess the situation and take the appropriate next steps.
If you need anything else, our team is always available at [email protected]
We look forward to resolving this for you soon.
Team FunnyFuzzy
DB
Dawn B.
Terrible customer service
It has taken over two months and have yet to receive the pet stairs I ordered mid September.
Response from FUNNYFUZZYDec 11, 2025
Hi Dawn,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the delay in getting your order to you. While we strive to ensure timely deliveries, unforeseen circumstances can occasionally cause setbacks. We truly appreciate your patience and understanding throughout the process.
If you have any other questions or need further assistance, please feel free to reach out to us at [email protected]
Our team is always here and ready to help.
Team FunnyFuzzy
MW
Mr Warren A J.
Disappointed customer
I put thru 2 orders, 1 order came 2 months later. The other order never came and was refunded. About nearly 3 months after it was ordered. I sent at least 5or 6 emails. And not 1 email was replied to from your company. No response at all to my request for information about my orders. Very frustrating and I now have no confidence in your company. It’s a shame because you have good quality products. But due to my past experience. I don’t trust that I would get my order . And certainly not in a better delivery time frame.
Response from FUNNYFUZZYDec 11, 2025
Hi there,
Thank you for sharing your experience with us. We’re very sorry for the delays and the lack of communication, this isn’t the level of service we want to provide.
We understand how frustrating it was to wait so long for your orders. We sincerely apologize for the inconvenience and appreciate your patience during this time.
We’re glad to know you like our product quality.
Please feel free to reach out to us at [email protected]
Thank you again for your feedback, it truly means a lot to us.
Team FunnyFuzzy
TH
Thomas H.
Pathetic customer service!
I placed an order and was told t was on the way. # weeks later I cancelled my order that finally showed up 2 weeks later. Emails to customer service were never answered. I am sorry you do not offer negative stars, one is lowest I could give them.
Response from FUNNYFUZZYDec 11, 2025
Hi Thomas,
Thank you for sharing your experience with us. We’re very sorry for the delays and the lack of communication, this isn’t the level of service we aim to provide.
We understand how frustrating it must have been to wait so long for your orders. We sincerely apologize for the inconvenience and truly appreciate your patience.
If you have any other questions or need further assistance, please feel free to reach out to us at [email protected]
Thank you again for your feedback, it means a lot to us.
Team FunnyFuzzy
