Marjorie F.
2 month wait for delivery
What went wrong was the almost 2 months I had to wait for my order to arrive and in that time my dog died. It was for him.

FUNNYFUZZY is listed under Pet Stores.
FUNNYFUZZY (funnyfuzzy.com) has 9,991 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Marjorie F.
What went wrong was the almost 2 months I had to wait for my order to arrive and in that time my dog died. It was for him.
Katherine S.
The product does not look as nice as it did online. The quality looks pretty cheap. It was very difficult to force together. The center cushion is very sparse with filling and so there’s a lot of dead space. it’s very uneven for the poor dog to lay on, I had to put in an extra pillow inside to make it comfortable for the dog.
Response from FUNNYFUZZYNov 26, 2025
Hi Katherine, We’re truly sorry to hear that your order didn’t meet your expectations, we understand how frustrating that can be. Please know that we offer a 30-day Return Policy for situations like this, and if you’re still within that period, we’re more than happy to help. We’ve already reached out to you via email with the next steps. If you haven’t seen it yet, we kindly ask you to check your inbox or junk/spam folder. You can also contact us anytime at [email protected] We’re here to assist you and ensure the issue is resolved. Team FunnyFuzzy
Cristina N.
The dog bed arrived after two months, but the website did not warn of such delays. I wrote several emails to the support, but I got only one response, saying that "there is some delay" but no response when I asked when it would arrive. The email said that I'd get 10% refund, but I haven't got it. After 40 days I asked for a complete refund, but I didn't get any response. Once the bed arrived, the measures of the bed were taken when the bed was flat, and now it's too small. Very bad service. I do not recommend.
Response from FUNNYFUZZYNov 25, 2025
Hi Cristina, Thank you so much for taking the time to share your feedback with us. We sincerely apologise for the delay in your delivery. While we always strive to provide timely service, unexpected circumstances can occasionally cause setbacks. Your patience and understanding mean a great deal to us. However, we’re sorry to learn that your item isn’t meeting your expectations. We’ve reached out to you via email. When you have a moment, could you please send us a few photos of the issue? This will help our team assess the situation accurately and determine the best next steps. You can reach us anytime at [email protected] we’re here and happy to help. We look forward to resolving this for you. Team FunnyFuzzy
Martine D.
Article déclaré en stock commandé le 12 octobre, et reçu le 22 Novembre après 3 mails de relance au service Clients du site et restés sans réponse !!! Quant à l'article lui-même, cette tente semi-fermée est de piètre qualité (pas de stabilité, pas d'épaisseur du couchage et des parois), donc très chère, même en solde.
Response from FUNNYFUZZYNov 25, 2025
Chère Martine, Merci beaucoup d'avoir pris le temps de nous faire part de vos commentaires. Nous vous prions de bien vouloir accepter nos excuses pour le retard de votre livraison. Bien que nous nous efforcions toujours d'assurer un service rapide, des circonstances imprévues peuvent parfois entraîner des retards. Votre patience et votre compréhension nous sont précieuses. Nous sommes désolés d'apprendre que la tente semi-fermée pour chien en flanelle chaude et amovible ne répond pas à vos attentes. Nous vous avons contactée par e-mail. Si vous avez un moment, pourriez-vous nous envoyer quelques photos illustrant le problème ? Cela permettra à notre équipe d'évaluer la situation avec précision et de prendre les mesures appropriées. Vous pouvez nous contacter à l'adresse [email protected] ; nous sommes là pour vous aider. Nous espérons trouver une solution rapidement. L'équipe FunnyFuzzy
Valentina
I bought an orthopedic dog bed about a year ago - I hadn't read opinions on the company, it took several weeks but it finally arrived and it was good. So one month ago I bought another one thinking it would arrive after some time, but I never received any sending information. I wrote to the customer service several times and they did in fact answer with some sort of authomatic message just saying there was a delay but never giving me real information about my purchase. When I read the opinions on this website I understood I am going to be come the next unsatisfied client. NEW - After some more emails I now have a tracking number. Buying there feels not safe anymore but at least they have some customer care.
Response from FUNNYFUZZYNov 23, 2025
Hi Valentina, Thank you for sharing your feedback. We're truly sorry for any inconvenience this may have caused. We've been working to locate your order, but we haven't been able to track it down just yet. To assist you more efficiently, we've sent a request via Trustpilot asking for your order number. Alternatively, you can contact us directly at [email protected] our team is always here and happy to help. We look forward to hearing from you soon. Team FunnyFuzzy
Justine K.
Sympa mais ça m’a tout l’air d’un dropshipping déguisé. En tout cas produit purement chinois, emballé et livré par les chinois !
Response from FUNNYFUZZYNov 23, 2025
Bonjour Justine, Nous accordons une grande importance à la conception de produits pour vos animaux de compagnie, alliant style, confort et durabilité, et nous apprécions sincèrement vos commentaires. Chaque produit fait l'objet de contrôles qualité rigoureux avant d'être expédié, et nous mettons tout en œuvre pour vous offrir la meilleure expérience possible. Si vous avez besoin d'aide, vous pouvez nous contacter 24h/24 et 7j/7 à l'adresse [email protected] Nous sommes toujours prêts à vous aider ! L'équipe FunnyFuzzy
Daria
I never got my order worth over 200€. I never got a tracking link. I contacted seceral times custom service, but they didn’t help me, they just wrote me some rubbish. It’s crazy, cause I did order there before, and everything was fine. But now it’s just an ordinary scam site. Don’t buy there! Edit: today (20.12.2025) Funnyfuzzy paid me a full refund (207€). I am grateful for that. Even though it took over 3 months, it’s still a good thing. Thank you.
Response from FUNNYFUZZYNov 16, 2025
Hi Daria, Thank you for sharing your feedback. We’re very sorry for the inconvenience you’ve experienced. We’ve been working to locate your order, but we haven’t been able to trace it so far. To help us assist you more quickly, we’ve sent a request through Trustpilot asking for your order number. You’re also welcome to contact us directly at [email protected] our team is always available and happy to help. We appreciate your patience and look forward to hearing from you soon. Team FunnyFuzzy
Amelie
Je rajoute une étoile car j’ai finalement reçu ma commande aujourd’hui 1er décembre mais tous mes mails étaient restés sans réponse… par ailleurs, je suis déçue du matelas dit « orthopédique » pour mon vieux chien. Bref vraiment très cher pour ce que c’est ! Commande FR45301 passée le 28 octobre. Comme tout le monde, compte bancaire débité immédiatement mais aucune réponse aux mails envoyés à l’adresse mentionnée pour savoir où en est la commande. J’espère recevoir le colis un jour ou pouvoir être remboursée !
Response from FUNNYFUZZYNov 19, 2025
Bonjour Amélie, Nous sommes sincèrement désolés d'apprendre les difficultés que vous avez rencontrées et nous vous remercions de nous avoir contactés. Nous tenons à vous rassurer : votre colis est actuellement en transit. Nous vous avons également envoyé une réponse par e-mail. Pour toute question ou assistance, n'hésitez pas à nous contacter à l'adresse [email protected] Nous sommes disponibles 24h/24 et 7j/7 et toujours ravis de vous aider. L'équipe FunnyFuzzy