Alex
Updated review - upgraded from 1 to 3 stars
Update - Funny fuzzy reached out following this review and, after a couple of emails, we agreed that the order should be cancelled and payment refunded. I've received the refund today, as promised. I don't think they are a scam company, just not able to deliver in the timescales they promise. The products look fantastic and they have great marketing, it's just such a shame that they haven't worked out supply and delivery. Communication is hit and miss, I assume because of the sheer volume of emails they must receive to chase orders. In summary, although it hasn't been the best experience and I'm disappointed not to receive the order I placed, they have been very apologetic and refunded my order in full. I do hope they can sort out these issues. Order placed on 23rd August (FFPET272589). The shipping time is supposed to be 5-12 working days. I emailed them to chase the other on 14th September and got a reply offering me a 20% refund upon delivery, if I was prepared to wait. I agreed and asked for expected timescales, which they were unable to give. After a further 12 days I'd still heard nothing, so emailed again. I had no response and have since sent another 2 emails which have been ignored. I also regularly check junk mail and can confirm no further replies have been received. They have taken my money, failed to deliver and have now stopped contact altogether. I will update this review if I receive my order or a refund in the next 7 days. Otherwise I be taking legal action - the way this company operates is nothing short of theft.
Response from FUNNYFUZZYOct 6, 2025
Hi Alex, We appreciate your feedback. We're sorry your order hasn't arrived yet. This isn't the kind of experience we want you to have. We replied to your message on October 6, 2025, but our email might not have reached your inbox. If you still can't find it or have any questions, please contact us again at [email protected] We're here 24/7 and always happy to help. Looking forward to helping you further. Team FunnyFuzzy


