Ordered early november and still not arrived , contacted numerous times only to be told there emails aren't working. Asked to cancel whole order and looking for full refund and no reply from company , only excuses , do not order from them
Response from FUNNYFUZZYJan 25, 2026
Hi Riccardo,
Thank you for your feedback.
We’re sorry to hear about the issue you experienced, and thank you for bringing it to our attention.
We sent you a response via email on January 25, please check your inbox (and spam or junk folder, just in case). That message includes the details and next steps to assist you further.
If you need any additional help, you can reach us anytime at [email protected]
We’re available 24/7 and always happy to help.
We hope this helps clear up any confusion.
Team FunnyFuzzy
AL
Al L.
4 Months – No Delivery, No Refund (€215)
I placed an order on October 15, 2025 for €215. It has now been four months and I have not received my order.
There is no confirmed shipping date and no clear resolution. I was offered a partial refund to “wait longer,” which is not acceptable after such a delay.
As of today, I have neither the goods nor my money back.
Very disappointing experience and extremely poor customer service. I cannot recommend this company.
Response from FUNNYFUZZYJan 25, 2026
Hi there,
Thank you for sharing your feedback. We're truly sorry for any inconvenience this may have caused.
We've been working to locate your order, but we haven't been able to track it down just yet. To assist you more efficiently, we've sent a request via Trustpilot asking for your order number.
Alternatively, you can contact us directly at [email protected] our team is always here and happy to help.
We look forward to hearing from you soon.
Team FunnyFuzzy
LI
Lina
Es ist ein Scam/Dropshipping von Temu
Es ist ein Scam. Alle Produkte gibt es auf Temu und sie drucken lediglich ihr Logo rauf und verkaufen es teurer. Dropshippingfalle!!!
Response from FUNNYFUZZYJan 25, 2026
Hallo Lina,
vielen Dank für dein Feedback. Unser Team arbeitet mit viel Engagement daran, dass jedes unserer Produkte für Haustiere höchsten Qualitätsstandards entspricht, und wir wissen deine ehrliche Meinung sehr zu schätzen.
Bei Fragen oder Problemen kannst du uns jederzeit unter [email protected] erreichen. Wir sind rund um die Uhr für dich da und helfen dir gerne weiter.
Dein FunnyFuzzy-Team
SD
Scott D.
This is a fake UK site China!!!!…
This is a fake UK site they are based and send from china they provide a fake DPD tracking number they call it dpde when you tell them you want to cancel they stall and then tell you sorry they've already sent.
They have also been in solvent in the UK and us.
Response from FUNNYFUZZYJan 25, 2026
Hi Lina,
Thank you for sharing your feedback with us. We sincerely regret any inconvenience this may have caused.
After reviewing our records, we can confirm that your order was delivered on January 20, 2025. Our team works hard to ensure every pet product meets high-quality standards, and we truly appreciate your honest input.
If you need any assistance, please don’t hesitate to contact us anytime at [email protected]
We’re available 24/7 and always happy to help.
Team FunnyFuzzy
AP
andrew P.
A total scam
A total scam. I should have read the online reviews before ordering stair treads for my aged pooch. 8 going on two months later, I've never received anything (not even a tracking number) and the company refuses to issue a refund offering only a 10% discount, which I have declined and which I doubt is for real in any case. Funnyfuzzy if a fraud. They've apparently been thrown out of the UK and should be barred from doing business in the US as well.
Response from FUNNYFUZZYJan 25, 2026
Hi Andrew,
Thank you for sharing your feedback. We're truly sorry for any inconvenience this may have caused.
We've been working to locate your order, but we haven't been able to track it down just yet. To assist you more efficiently, we've sent a request via Trustpilot asking for your order number.
Alternatively, you can contact us directly at [email protected] our team is always here and happy to help.
We look forward to hearing from you soon.
Team FunnyFuzzy
PP
Paula P.
If I could give 0 stars I would
If I could give 0 stars I would. I ordered on December 9th. My order just arrived January 20th! I contacted (or tried) the company numerous times about the order. I would say I got a response 50% of the time but it was a week post my inquiry. Now that order is here, I am not impressed at all with the quality. I was expecting something of higher quality, thicker weight, and more durable. I would not recommend ordering from this company!!
Response from FUNNYFUZZYJan 25, 2026
Hi Paula,
Thank you for your feedback. We sincerely apologize for any inconvenience caused.
We’d like to assure you that your package was delivered within our standard timeframe, which is typically 7–30 business days. You can also review our shipping policy here: Shipping Policy
That said, we’re sorry to hear that your Lazy Soft Flannel Breathable Pet Mat Non-slip Couch Cover isn’t working out as expected. We tried locating your email in our system but couldn’t find it—it may have ended up in your spam or junk folder. To assist you quickly, we’ve sent you a new email. When you have a moment, please reply with a few photos of the issue so our team can review it and provide the best solution.
If you need any further assistance, please don’t hesitate to reach out to us at [email protected]
We’re always happy to help!
Team FunnyFuzzy
DL
Denise L.
BUYER BEWARE
Ordered theXL round canopy dog bed 12/20/25, haven't seen or heard from this company since. I have sent 3 emails through their customer service but NO REPLIES, ACKNOWLEDGEMENT, HELP, NOTHING. I can't find a listed phone number. I have now read many past reviews that this is a bogus company. **EDIT** Order number #FF708491S I have sent 3 messages through customer support with NO reply. I have also called the phone provided by my card fraud department 213-336-0519. This also didn't work. No answer and calls dropping after 1 ring. So the reply from customer service AFTER reading my poor review is ineffective and false. Provide a legit working phone number and maybe we can fix this.
Response from FUNNYFUZZYJan 25, 2026
Hi Denise,
Thank you for sharing your feedback. We're truly sorry for any inconvenience this may have caused.
We've been working to locate your order, but we haven't been able to track it down just yet. To assist you more efficiently, we've sent a request via Trustpilot asking for your order number.
Alternatively, you can contact us directly at [email protected] our team is always here and happy to help.
We look forward to hearing from you soon.
Team FunnyFuzzy
MI
Michelle
Lack of Transparency, Delayed Shipping, and Poor Product Quality
I ordered a couch cover from FunnyFuzzy and waited over three months with no tracking updates or delivery communication. After six weeks, customer service said they couldn’t provide tracking because the item was shipping by ocean. I also discovered an extra charge on my credit card despite placing only one order and receiving a receipt for just one. Repeated emails asking about the charges and delivery timeline went largely unanswered.
By 10 weeks, I requested a refund since the item still hadn’t arrived and I had hoped to receive it by Christmas. I didn’t receive a response until after Christmas, when I was told it couldn’t be canceled or refunded because it had already shipped. Follow-up emails continued to go unanswered, and my comments on their social media were deleted. Many of the positive comments there appeared to come from newly created or fake-looking accounts.
After three months with no resolution, I contacted my credit card company, who agreed the situation was concerning and reversed the charges. About 10 days later, I suddenly received two couch covers, I only ordered one (so that was the extra charge and the receipt I never received). The quality was very poor — thin, cheap-looking, and NOT worth the price. Three days later, I received multiple identical apology emails referencing problems occurring due to a customer support system migration.
How the company could improve:
FunnyFuzzy needs to provide basic order tracking, transparent billing, and timely customer support responses. Clear communication about shipping timelines, prompt explanations of billing discrepancies, and honest engagement on social media would have prevented most of this frustration. Product quality also needs SIGNIFICANT improvement to match the price.
Based on my experience, I would not recommend this company.
Please note... I DID NOT receive a REFUND until my credit card got involved and removed the charges while I was on the phone with them. FunnyFuzzy did NOT provide the refund.
Response from FUNNYFUZZYJan 25, 2026
Hi Michelle,
Thank you for your feedback, and sorry for any inconvenience caused.
Just to clarify, your order was already refunded via chargeback through your bank. The case was resolved in your favor, and the refund was sent directly to your account.
If you haven’t seen it yet, we recommend checking your bank statement or contacting your card provider for details.
If you have any further questions, we’re here 24/7 at [email protected] and are always happy to help!
Team FunnyFuzzy