sandee
It took 8 months for these stairs to…
It took 8 months for these stairs to arrive. When I tried to put the stairs together by inserting the foam steps into the soft cover the zipper broke immediately. I emailed the company immediately about a replacement or a refund regarding the faulty product a week ago and still have gotten no response
Response from FUNNYFUZZYFeb 5, 2026
Hi Sandee, Thank you for taking the time to share your feedback with us. We’re really sorry to hear about the issue you’ve experienced with the Climbing Aid for Bed and Couch Access Joint Protection Soft Dog Ramp Stairs, and we completely understand how frustrating this must be. We’ve sent you a follow-up email, and when you have a moment, we’d really appreciate it if you could reply with a few photos showing the issue. This will help our team review the situation carefully and make sure we provide the best possible solution for you. If you need any assistance at all, please don’t hesitate to reach out to us at [email protected] We’re available 24/7 and always happy to help. We look forward to getting this resolved for you as quickly as possible. Team FunnyFuzzy


