I ordered item beginning of October 2025. I asked requested updates on either shipping status or a refund several times with no response except an automatic email reply. Items randomly arrived January 30 2026. Terrible communication
Response from FUNNYFUZZYFeb 15, 2026
Hi Jaimie,
Thank you for your feedback.
Please accept our sincere apologies for the delay in receiving your order. We completely understand how disappointing and frustrating this must have been, and we truly appreciate your patience while we worked to resolve the issue.
We’re pleased to know that the matter has now been fully settled. Our team has also sent you a follow-up email with additional details for your reference.
If you have any further questions or need any assistance, please feel free to contact us at [email protected]
Our team is available 24/7 and always happy to help.
Thank you once again for your understanding and continued support.
Team FunnyFuzzy
IS
INMACULADA SANTIAGO S.
problemas de las empresas cuando algún empleado clave marcha
Pedí a FUNNYFUZZY una cama para perro en agosto 2025, ya era el 3r o 4t artículo que les compraba, me llegó en noviembre 2025, creí que había algún error, ya que en su web sólo ponía "en tránsito", así que volví a hacer la compra en noviembre, a los pocos días me llega la camita y unos días más tarde, una segunda, el mismo día de llegada de la segunda, duplicada, sin abrir el paquete, avisé por mail y pedí la devolución, me dicen que por política de empresa, yo he de pagar el transporte porque no anulé el primer pedido, es que la web de FUNNYFUZZY no lo permitía, sólo ponía "en tránsito" y no me permitía hacer nada. Insistí en devolverla y, aunque las camitas habían venido via China-Korea, me proporcionan una ubicación de California(USA) para yo enviarla, cuando la recibieran, si llegara en buen estado, me reembolsarían el importe, de unos 120 €. Hoy en CORREOS me han informado que por el volumen del paquete, enviarlo a USA me costaría 394,28 €. Ajora tengo 2 camas iguales y pagada 2 veces sin necesidad por mi parte.
Qué lógica tiene que los productos vengan de China o Korea y en cambio me pidan enviarla a California.
No hay que ser muy inteligente para pensar que es muy probable que el paquete no llegara nunca a destino, yo perdería 120 € + casi 400 € del transporte y sin ninguna garantía de recuperar los 120 €. También me preocupa la huella de carbono que tendría este envío y no me gustaría que acabara en un vertedero ya que yo no he tocado el envoltorio para permitir que FUNNYFUZZY pueda volver a venderla. Decepcionante. Estoy dejando pasar unos días, yo tengo mucha paciencia pero esto ya es demasiado.
Es muy conveniente dejar pasar días para tomar decisiones moderadas.
Lo hice y el 06-02-2026 recibo noticias de FUNNYFUZZY, fue un error proporcionarme una ubicación de devolución en USA, debían haberme dado una de UK, que para mí habría sido más barato el transporte.
Me ofrecen un reembolso del 60 % y no necesito devolverla.
Acepto, habrá menos huella de carbono en este planeta, aunque sea mínima.
Qué hemos aprendido ?
Si un envío tarda 3 meses, antes de volver a pedir, contactar con el proveedor y que ellos anulen el pedido, si yo no puedo en la web.
Hoy, 10 de febrero 2026, he recibido el reembolso parcial ofrecido.
Agradezco a FUNNYFUZZY el final, yo les he comprado en 5 o 6 ocasiones, tienen buenos productos, perdieron en verano 2025, creo, algún empleado clave de atención al cliente, sin embargo, estoy satisfecha con el final y continuaré siendo clienta de FUNNYFUZZY, os la recomiendo.
Response from FUNNYFUZZYFeb 6, 2026
Hola Imma,
Gracias por ponerse en contacto con nosotros y por compartir su experiencia. Lamentamos que las cosas no hayan salido tan fluidas como esperaba, pero nos complace informarle que el asunto ya ha sido completamente resuelto.
Nuestro equipo ya le ha enviado un correo con más información y los siguientes pasos a seguir. Agradecemos sinceramente su paciencia y comprensión mientras trabajábamos para solucionar todo.
Si necesita ayuda adicional o tiene cualquier otra inquietud, no dude en contactarnos en cualquier momento a [email protected] — siempre estamos aquí y listos para asistirle.
Gracias por su continuo apoyo.
Equipo FunnyFuzzy 🐾
DS
David S.
I ordered this product mid Dec from…
I ordered this product mid Dec from your site stating "in stock" . I was expecting it to arrive by Christmas. Immediately after ordering I realised I had provided an incorrect, previous address of mine and emailed your customer to explain the error and provide the correct address. I was told back in mid December that once the product was shipped and in process the recipient address could not be changed. Im still not sure if the item has for sure been delivered yet to my previous address. I did get a notice that the delivery driver was attempting to deliver on this past Sunday bit no idea if he was successful in delivering it. There was easily enough time to of changed the shipping address to my correct address as its now Feb 3rd!!!!! This was not a cheap product or shipping. I wont order from you again.
Response from FUNNYFUZZYFeb 15, 2026
Hi David,
Thank you for taking the time to share your feedback with us, we truly appreciate it.
We’re very sorry for the inconvenience you experienced, but we’re pleased to know that everything has now been resolved. Our team has sent a follow-up email with the full details for your reference.
If you need any further assistance, please don’t hesitate to reach out to us at [email protected]
We’re always here to help.
Thank you again for your patience and understanding.
Team FunnyFuzzy
JH
Joan H.
This was ordered in December 2025 for…
This was ordered in December 2025 for Christmas. Received January 31st 2026.
The WORST service ever!
Response from FUNNYFUZZYFeb 5, 2026
Hi Joan,
Thank you so much for reaching out and for taking the time to share your experience with us. We truly appreciate you letting us know.
We’re very sorry for the delay with your delivery and understand how disappointing it can be when an order doesn’t arrive as expected. While we always do our best to meet our delivery timelines, there are occasions when unforeseen circumstances may cause delays. Your patience and understanding during this time mean a great deal to us.
If you have any questions, concerns, or need any further assistance, please don’t hesitate to contact us at [email protected]
Our team is always here and happy to support you in any way we can.
Team FunnyFuzzy
MI
Michelle
I did not know you were over seas
I did not know you were over seas, took so long to get here we no longer need the item because the cat has moved.
Response from FUNNYFUZZYFeb 5, 2026
Hi Michelle,
Thank you for sharing your feedback, and we’re sorry to hear that you no longer needed your order due to the delivery delay.
At the moment, we’re having difficulty locating your email in our system. To help us better assist you, we’ve sent you a message—please check your inbox as well as your spam or junk folder if you don’t see it.
If you could reply to that email with a few photos, it would greatly help us review your case and proceed accordingly. Once we have this information, we’ll make sure everything is handled as smoothly as possible for you.
If you need any assistance in the meantime, our team is available 24/7 at [email protected] and is always happy to help.
We look forward to getting this resolved for you.
Team FunnyFuzzy
RE
rose E.
I did not receive all the parts to my…
I did not receive all the parts to my dog ramp
Response from FUNNYFUZZYFeb 5, 2026
Hi Rose,
Thank you for getting in touch and sharing your experience with us. We’re sorry to hear that things didn’t go as smoothly as expected, but we’re happy to let you know that the matter has now been fully resolved.
Our team has already reached out via email with more information and next steps. We truly appreciate your patience and understanding while we worked to sort everything out.
If you need any further help or have other concerns, please don’t hesitate to contact us anytime at [email protected] — we’re always here and ready to assist.
Thank you for your continued support.
Team FunnyFuzzy
HI
Hillary
Disappointing service, shipping and quality
laced my order on December 16.
On December 22 I requested a refund because the order had not shipped. I was told a refund could not be processed because the parcel was already in transit.
On January 30, I asked about the status again because I had not received any notification that my order had been shipped. No response, but the next day—nearly seven weeks after placing the order—I received my first shipping confirmation. This raises serious concerns about why I was told the order was in transit on December 22 when it clearly was not.
When my item finally arrived, the quality was disappointing and not even close to justifying the amount I paid for it.
Response from FUNNYFUZZYFeb 5, 2026
Hi Hillary,
Thank you for taking the time to share your feedback with us. We truly appreciate you reaching out and letting us know about your experience.
We’re very sorry for the delay with your order. While we always strive to deliver on time, unexpected issues can occasionally arise, and we sincerely appreciate your patience and understanding throughout this process.
We’re sorry to learn that the dog bed didn’t meet your expectations. This is certainly not the experience we want for you or your pet, and we’d love the opportunity to make this right.
We’ve already sent you a follow-up email to assist further. When you have a moment, we kindly ask that you share a few photos of the issue. This will help our team review the situation carefully and determine the best possible solution for you.
If you have any questions or need additional support in the meantime, please don’t hesitate to contact us at [email protected]
We’re always here and happy to help.
Thank you again for your patience and for giving us the chance to assist. We look forward to resolving this for you as soon as possible.
Team FunnyFuzzy
SL
Susan L.
I ordered this months ago so it’s a too…
I ordered this months ago so it’s a too late
Response from FUNNYFUZZYFeb 5, 2026
Hi Susan,
Thank you for reaching out and sharing your experience with us.
We’re truly sorry for the extended delay in receiving your order. This is not the level of service we strive to provide, and we completely understand how frustrating this must have been. Please accept our sincere apologies for the inconvenience caused.
Although unexpected circumstances led to the delay, we know that waiting longer than expected can be disappointing. We genuinely appreciate your patience and understanding during this time.
If you have any questions or need further assistance, please feel free to contact us at [email protected]
Our team is always here and happy to support you.
Team FunnyFuzzy
