Jane C.
AVOID AT ALL COST
AVOID AT ALL COST Item took over a month to arrive, and when it did, the quality was rubbish. Customer service is terrible and they send bog standard responses to try fob you off. Items come from china - be aware I had to email them over and over and over to get a response. Tracking information didn't work, communication was shockingly terrible. I would send back if it wasn't too much hassle Please avoid
Response from FUNNYFUZZYFeb 13, 2026
Hi Jane, Thank you for reaching out and for taking the time to share your experience with us. We sincerely apologize for the delay and understand how frustrating waiting can be. We’re truly sorry that our service did not meet your expectations and regret any frustration caused by the delays and lack of timely communication. Orders are typically processed within 3–15 business days (often sooner). Once shipped, delivery usually takes 7–30 business days, depending on the carrier and destination. For more details, you may review our Shipping Policy here: https://funnyfuzzy.com/policies/shipping-policy To clarify, our products are shipped from our global warehouse network, which may include locations outside the UK and US—such as China—depending on stock availability. We understand how important transparency is and truly appreciate your feedback. At the moment, we have been unable to locate your order details. To help us assist you more efficiently, we’ve sent a request via Trustpilot asking for your order number. Once we receive it, we will investigate immediately. If you require assistance with a return or have any additional concerns, please don’t hesitate to contact us at [email protected] (mailto:[email protected]). Our team is available 24/7 and always happy to help. Thank you again for your patience and understanding. Team FunnyFuzzy 🐾