Auf keinen Fall bestelle ich noch mal in diesem Shop!
Warte schon 2 Monate auf meine bezahlte Bestellung.
Ich kann nur abraten.
Response from FUNNYFUZZYMar 23, 2026
Hallo Ferdi,
vielen Dank für Ihr Feedback. Es tut uns sehr leid für die entstandenen Unannehmlichkeiten.
Wir versuchen, Ihre Bestellung zu finden, konnten sie aber bisher leider nicht ausfindig machen. Um Ihnen besser helfen zu können, haben wir über Trustpilot eine Anfrage mit Ihrer Bestellnummer gesendet.
Alternativ können Sie uns auch direkt unter [email protected] kontaktieren. Unser Team ist jederzeit für Sie da und hilft Ihnen gerne weiter.
Wir freuen uns, bald von Ihnen zu hören.
Team FunnyFuzzy
NA
Not a C.
No one accountable
I had to email 4 times with automated responses no tracking number until email number 5 and stating I was feeling scammed no clarifying email just pas the buck until I said I was scammed ....excessively poor customer service
Response from FUNNYFUZZYMar 23, 2026
Hi there,
Thank you for your feedback, we truly appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay in delivering your order. While we always aim to provide prompt service, unforeseen circumstances can occasionally cause delays. We’re very grateful for your patience and understanding throughout this time.
If you have any questions or need further assistance, please feel free to reach out to us at [email protected] we’re always here and happy to help.
Team FunnyFuzzy
IC
IRENE C.
3.5 month late shipment
Order was made early November and arrived late February. 20% refund was offered that was never actually received. Unacceptable
Response from FUNNYFUZZYMar 23, 2026
Hi Irene,
Thank you for sharing your feedback with us.
We sincerely apologize for the delay in delivering your order. We completely understand how frustrating it can be when a delivery doesn’t arrive as expected, and we truly appreciate your patience while this was being resolved.
We’re glad to hear that the matter was taken care of. Our team has also sent you a follow-up email with additional details to assist further.
If you have any questions or need any extra support, please don’t hesitate to reach out to us at [email protected]
Our team is available 24/7 and always happy to help.
Thank you again for your patience.
Team FunnyFuzzy
BW
Beth W.
an update on my previous review it has…
UPDATE
When I raised a dispute they suddenly started responding. initial tracking said it was dispatched in Jan but the real tracking showed it was dispatched on 11th Feb! so they lied for a start
Bed arrived and what utter rubbish. I wasted £50 on complete and utter rubbish. its so bad ive just thrown it in the bin. its not memory foam as advertised is just stuffing. Will be flat after one use. not even properly made. 50 quid for total tat!!!
DO NOT WASTE YOUR MONEY
an update on my previous review it has been 2 months now and still nothing if you put in global tracking it just says royal mail and its stuck in transit
have raised a dispute with klarna I want my money back
AVOID do not buy from this company I wish id read the reviews first
Response from FUNNYFUZZYMar 18, 2026
Hi Beth,
Thank you for your feedback, and we’re really sorry for any inconvenience this has caused.
We’ve been trying to track down your order, but so far, we haven’t had any luck. To help us assist you more quickly, we’ve sent a request via Trustpilot asking for your order number.
Alternatively, feel free to reach out to us directly at [email protected] our team is always here and happy to help.
We look forward to hearing from you soon.
Team FunnyFuzzy
SA
Sue A J.
Delivery was very slow the the pillows…
Delivery was very slow the the pillows are flat and awful. So cheap. I want a full refund.
Response from FUNNYFUZZYMar 23, 2026
Hi Sue,
Thank you for your feedback, and we apologize for any inconvenience caused.
To clarify, your order has already been refunded through a chargeback via your bank. The case was resolved in your favor, and the funds were returned directly to your account.
If you haven’t received the refund yet, we recommend checking your bank statement or contacting your card provider for further details, as processing times may vary.
If you have any further questions, please don’t hesitate to reach out, we’re available 24/7 at [email protected] and always happy to help.
Team FunnyFuzzy
GM
Gail M.
We had company for Christmas and I…
We had company for Christmas and I wanted this to cover our furniture. I didn't receive it until the end of February. The product seems okay,but I am very disappointed with the time
Response from FUNNYFUZZYMar 23, 2026
Hi Gail,
Thank you so much for taking the time to share your feedback and for your kind words about the product, we truly appreciate it!
We sincerely apologize for the significant delay in delivering your order. This is not the experience we aim to provide, and we regret any inconvenience this may have caused. While unforeseen circumstances contributed to the delay, we understand how frustrating it can be to wait, and we’re grateful for your patience throughout the process.
If you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
Our team is always here and happy to help.
Team FunnyFuzzy
KA
Kathrin
Ware kommt aus China
Ware kommt aus China. Das wird mit keinem Wort erwähnt. Wenn ich das gewusst hätte, dann hätte ich nie bestellt
Edit zur Antwort:
Es geht nicht um die Lieferzeit! Da haben Sie meine Bewertung nicht richtig gelesen und/oder verstanden! Es geht darum, dass NIRGENDWO erwähnt wird, dass es sich um billigste Chinaware handelt. Das muss erwähnt werden!
Response from FUNNYFUZZYMar 23, 2026
Hallo Kathrin,
vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.
Wir möchten klarstellen, dass unsere Bearbeitungszeit bis zu 15 Werktage beträgt, gefolgt von einer Standardlieferzeit von 11–13 Werktagen. Ihre Bestellung wurde innerhalb dieser Fristen bearbeitet und zugestellt. Unsere vollständigen Versandbedingungen finden Sie hier: https://de.funnyfuzzy.com/policies/shipping-policy
Sollten Sie weitere Fragen haben, kontaktieren Sie uns gerne unter [email protected]
Wir helfen Ihnen jederzeit gerne weiter.
Team FunnyFuzzy
HD
Helen D.
FUNNY FUZZY …NOT A FUNNY EXPERIENCE AT ALL!!!
The website is presented in a way ,that the customer believes this is a UK company.NO IT IS NOT!!Based in Guangzhou,China… If you do place an order on line my advice is PLEASE DONOT, if you do ,be prepared to wait at least 2 weeks for a tracking Ref. number.When it does arrive 17 Track keeps updated but do they really???I ended up sending 9 emails to customer support at Funny Fuzzy, who send annoying automated messages.No humans are available to talk to and the help desk is always closed!!!I did track down a Uk office in Croydon for help but still no reply!!!
Eventually I got a relatively helpful message from 17 TRACK ,who addressed me as ‘Dear’and informed me they had nothing to do with the delivery process,just a free tracking platform.I was given a name of a firm ydhex.com that could help ,again based in China.Sent links..No way did I click on these links ,beginning to believe this could be a scam ,raised concerns with my bank mentioned to me Trustpilot reviews were not good regarding how this company operates..
Three weeks from ordering,my parcel arrived by Royal Mail.I think if I had not been so persistent wanting answers and sending emails ,I would still be waiting for it…
The product is as it is advertised ,but overpriced and only time will tell if does as specified.
This whole process was terrible and I can’t believe this company is still trading in the UK and Europe,maybe should just keep trade confined to China!!!
I have learnt ,don't be taken in by advertisements on Facebook ,that claim to be British when browsing late at night!!!
Always read Trustpilot reviews and research the company thoroughly before parting with your money.
Oh,the firm sends a free gift as a peace offering with the order.It would have been nice to have enclosed instructions how to assemble the product..
Response from FUNNYFUZZYMar 23, 2026
Hi Helen,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience this may have caused and are sorry that your experience wasn’t as smooth as we’d hoped.
We’d like to clarify that our processing time is up to 15 business days, followed by a standard shipping timeframe of 11–13 business days. Your order was processed and delivered within these stated timeframes. You can also review our full shipping policy here: Shipping Policy (https://funnyfuzzy.co.uk/policies/shipping-policy).
If you need any further assistance, our team is available 24/7 at [email protected] and always happy to help.
Thank you for your patience and for sharing your honest feedback.
Team FunnyFuzzy
