Arick B.
The dog stairs took 2 months to be…
The dog stairs took 2 months to be delivered and there wa skittle to no help from customer service. Then, when they did arrive, the quality was terrible and not as described/pictured in the website. DO NOT purchase these stairs and stay away from this company.
Response from FUNNYFUZZYApr 12, 2026
Hi Arick, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced. To clarify, our orders have a processing time of up to 15 business days, followed by a standard shipping timeframe of 7–30 business days. According to our records, your order was processed and delivered within these stated timeframes. For your reference, you may also review our full shipping policy here: https://funnyfuzzy.com/policies/shipping-policy That said, we are truly sorry to hear that the Non-slip All-season Extra Wide Portable Dog Stairs – Retro is not working out as expected. Your satisfaction, as well as your pet’s comfort and safety, is very important to us, and we would like to resolve this for you as quickly and smoothly as possible. To assist you further, we have sent you a separate email. When you have a moment, could you kindly reply with a few photos of the issue? This will help our team carefully review the situation and provide you with the most appropriate solution. If you need any further assistance, please do not hesitate to contact us at [email protected] We’re always here and happy to help. Team FunnyFuzzy


