Nathan G.
You charged my card immediately but I…
You charged my card immediately but I didn't receive the product for 50 days. You ignored my request for information. The product was vacuum packed and didn't look like the product pictured on your website. In particular the top cover portion lays completely flat but in the website picture it showed the top cover tented up so the dog could climb in
Response from FUNNYFUZZYApr 7, 2026
Hi Nathan, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We would like to kindly clarify that your order has already been refunded through a chargeback process via your bank. The case was resolved in your favor. If you have not yet received it yet, we recommend reviewing your bank statement or contacting your card provider directly for further details, as they have full visibility over the transaction. Should you have any additional questions or need further assistance, please don't hesitate to reach out. We are here 24/7 at [email protected] and are always happy to help. Team FunnyFuzzy


