Hi Cindy,
Thank you for your feedback. After reviewing our system, we can confirm that your order was marked as delivered to the address provided at checkout on March 26.
Please check your email for the detailed message we sent regarding this matter. To help us resolve this quickly and ensure your order reaches you safely, could you kindly provide photos of your front door, letterbox, or usual delivery location? You can send them directly to [email protected]
We truly appreciate your cooperation and look forward to assisting you further!
Team FunnyFuzzy
RD
Roberta Di L.
0 stelle
Merita 0 stelle. Ordine effettuato il 28.02.26 e non è ancora arrivato. Ho speso 93€. Rispondono cortesemente ma con tempi molto lunghi alle mail di sollecito, proponendo il 10% di sconto per l’inconveniente. Il 17 marzo mi avevano detto che era pronto per la spedizione e che mi avrebbero mandato una mail a spedizione avvenuta ma ad oggi, dopo 11 giorni, nulla.
Se mi leggete, l’ordine è #FF2306EU.
Sono molto arrabbiata e avrei dovuto leggere le recensioni prima di acquistare. Per il momento sono ancora in attesa ma se non dovessi avere notizie chiederò prima il rimborso e se non dovesse andare a buon fine procederò per vie legali.
Scandaloso!
Response from FUNNYFUZZYMar 30, 2026
Ciao Roberta,
Ci dispiace molto per l'inconveniente che hai riscontrato, ma siamo lieti di sapere che tutto si è risolto.
Il nostro team ti ha già inviato un'email di follow-up con tutti i dettagli. Se hai bisogno di ulteriore assistenza, non esitare a contattarci in qualsiasi momento all'indirizzo [email protected]
Grazie per la pazienza e la comprensione: le apprezziamo davvero.
Team FunnyFuzzy
EL
Elogt
Arnaque
Plus de 15 jours après avoir passé ma commande (FR51713 - Siège auto pour chien), je n'ai toujours rien reçu. Paiement débité le lendemain de ma commande. Envoi de deux e-mails restés sans réponse.
Je n'ai malheureusement pas regardé les commentaires sur internet avant de passer ma commande et je pense qu'il s'agit effectivement d'une grosse arnaque.
Response from FUNNYFUZZYMar 30, 2026
Bonjour Élodie,
Merci pour votre message. Nous sommes désolés que votre expérience ne se soit pas déroulée comme prévu, mais nous sommes ravis que le problème soit désormais résolu.
Nous vous avons envoyé un e-mail de suivi contenant des informations complémentaires. Si vous avez des questions ou besoin d'aide supplémentaire, n'hésitez pas à nous contacter à l'adresse [email protected]
Notre équipe est toujours disponible et se fera un plaisir de vous aider.
Nous vous remercions sincèrement de votre patience et de votre confiance.
L'équipe FunnyFuzzy
LE
Lea
Not what I expected
Products are different from what they show you online. No matter of size, color or quality. Cushions didn’t fit in the sheet and quality of material is not even near to acceptable.
Hope I can at least return the dog bed and get a refund.
Response from FUNNYFUZZYMar 29, 2026
Hallo Lea,
vielen Dank für dein Feedback. Es tut uns leid, dass deine Bestellung nicht deinen Erwartungen entsprochen hat.
Um das Problem besser zu verstehen, haben wir dir eine E-Mail geschickt (bitte schau auch in deinem Spam-Ordner nach, falls sie nicht in deinem Posteingang ist). Ein paar Fotos in deiner Antwort wären uns eine große Hilfe. Sobald wir uns das angesehen haben, kümmern wir uns um alles. Wir sind rund um die Uhr unter [email protected] erreichbar und helfen dir gerne weiter!
Wir freuen uns darauf, das Problem für dich zu lösen.
Team FunnyFuzzy
VG
Vani G.
Don't lie to people.
Based on your offer, the total should be correctly adjusted by applying the 10% discount to £141.77 and removing the £3.02 delivery charge, resulting in a correct total of £124.57. I have email confirmation as proof that the delivery charge would be removed. However, this correction has still not been applied. I have contacted you multiple times, but responses are very slow and difficult to obtain. Please apply the correct price adjustment and confirm as soon as possible.
Response from FUNNYFUZZYMar 27, 2026
Hi Vani,
We’re very sorry to hear about the issue you’ve encountered and truly appreciate you bringing it to our attention. We previously sent you a response via email, but it may have been redirected to your spam or junk folder, please check there, as our reply could be waiting for you.
If you’re unable to locate it, don’t worry! Our team is available 24/7 at [email protected] and always happy to assist you.
We hope this helps resolve any communication hiccups and ensures your concerns are addressed promptly.
Team FunnyFuzzy
AP
Anton P.
Still waiting after more than a month
Update (May 20): FunnyFuzzy canceled my order and issued a refund, even though I never requested one — all I wanted was a replacement for the items I ordered. I find it very inappropriate that FunnyFuzzy used my money for three months and then simply refunded it instead of resolving the issue. When I asked for a replacement instead, I was told: “You are very welcome to place a new order.” I genuinely like their products — my dog sleeps on one of their beds, and I wanted another because we were happy with it — but after this experience, I can no longer recommend ordering from FunnyFuzzy. Using a customer’s money for three months looks like scam.
Update (May 14). Still no order. The last trackable update was April 6, "Inspection at the port of destination". Are you, guys, going to send me a replacement or what? My order was placed February 21 (!!!!!!!!), 82 days ago.
Update (April 27): The order still hasn't been received. That is absolutely ridiculous!
Update (April 5): The company responded saying the package is “in transit,” but still hasn’t provided any tracking number or estimated delivery date. The issue remains unresolved, and communication is still vague. Still no answer when I requested assistant at support@funnyfuzzycom
I placed my order on February 21, ordering a bed and a blanket for my dog Azul’s 5th birthday. It’s now March 26 (over a month later) and I still haven’t received anything or even been given an estimated delivery date.
The first response I got (March 2) blamed delays on Chinese New Year, which I could understand. But by March 12, they were still unable to provide any timeline and just said they were “urging the warehouse.” Since then, there have been no meaningful updates.
At this point, it feels like they took my money without having any clear plan to deliver the product. The lack of transparency and communication is really frustrating. It feels like they were using my money for a month and now just waiting for me to cancel and refund. I'm not a 0% lender, and they wasted over 35 days of my life on that!
Would not recommend based on this experience.
Response from FUNNYFUZZYMar 27, 2026
Hi Anton,
We’re truly sorry for the frustration and disappointment this situation has caused.
We also sincerely regret the delay and how this experience has impacted your trust in us, especially given your previous positive experience with our products. That is never the outcome we want for our customers. We appreciate your patience while this was being completed.
If you have any other concerns, please don’t hesitate to contact us , we’re always happy to help. Thank you.
Team FunnyFuzzy
SP
Simone P.
Numero d'ordine #FF2630EU effettuato…
Numero d'ordine #FF2630EU effettuato due settimane fà, pagamento immediato ma prodotto ne spedito ne ho ricevuto aggiornamenti in merito anche se ho scritto già due email per sapere qualcosa all'email da loro indicata support @ eur.funnyfuzzy.com pessima esperienza presumo oramai che sia un sito truffa non comprate
Response from FUNNYFUZZYMar 27, 2026
Ciao Simone,
Grazie per il tuo messaggio. Ci dispiace che la tua esperienza non sia andata come previsto, ma siamo lieti di sapere che il problema è stato risolto.
Ti abbiamo fornito ulteriori dettagli nell'email che ti abbiamo appena inviato. Se hai altre domande o hai bisogno di assistenza, non esitare a contattarci all'indirizzo [email protected]
Il nostro team è sempre a tua disposizione e felice di aiutarti.
Grazie ancora per la pazienza e la fiducia che continui a riporre in noi.
Il team di FunnyFuzzy
ZP
Zoller Partner A.
Diese Seite ist ein Betrug!
Diese Seite ist ein Betrug. Ware bezahlt, aber nie erhalten. Dringend Hände davon lassen!
Response from FUNNYFUZZYMar 29, 2026
Hallo,
Vielen Dank für Ihr Feedback. Es tut uns sehr leid für die entstandenen Unannehmlichkeiten.
Wir haben versucht, Ihre Bestellung zu finden, leider ohne Erfolg. Um Ihnen schneller helfen zu können, haben wir über Trustpilot eine Anfrage mit Ihrer Bestellnummer gesendet.
Alternativ können Sie uns auch gerne direkt unter [email protected] kontaktieren. Unser Team ist jederzeit für Sie da und hilft Ihnen gerne weiter.
Wir freuen uns, bald von Ihnen zu hören.
Team FunnyFuzzy
