FUNNYFUZZYReviews of funnyfuzzy.com

Feel utterly conned by what has arrived. It bears no resemblance whatsoever to the "orthopaedic dog bed" as pictured on their site. No memory foam mattress, just thinly filled bags of cheap foam chippings, no waterproof layer and I paid 60€ for this rubbish. They Saw Me Coming. I feel totally ripped off.

45 days for my order to arrive Communication was minimal Generic message back and fourth No email communication

THIS COMPANY IS A SCAM!!! Haven’t received my order haven’t responded to my emails!!!!

The wait for the product to be delivered is crazy long! The quality of the product are poor at best. Within a couple of hours, my 11 month old Cane Corso destroyed the "scratch proof" product. Save your time and money....keep scrolling.....

Shipping took 6 weeks. When the dog bed eventually arrived it was awful! Cheap, feels and sounds like plastic rather than fabric, it only has half the fill it needs to even resemble a bed. AVOID at all costs!

I placed an order at the beginning of March for a total of £285 (Order #FF22220U). Only 2 items were delivered. One is acceptable, but the second sofa cover is of very poor quality and is shedding a significant amount of hair. The rest of the items have not been delivered and there has been no update regarding them. I have tried contacting the company multiple times via email, but have received no response, and there is no phone number available to call. Additionally, one item I paid £23 for was later marked as unavailable, and I was only refunded £17, which is not acceptable. I would like: A full update on the missing items A return and refund for the faulty sofa cover Clarification regarding the partial refund I hope the company responds promptly and resolves this issue.

Leider habe ich erst bei der Reklamation meiner Bestellung gemerkt, dass das Produkt aus Hong Kong stammt. Nach zwei Wochen hatte ich noch keinen Status Update und habe meine Bestellung widerrufen. Erst dann gab es eine Rückmeldung und das Produkt wurde sofort verschickt. Ich will aber das Produkt nicht mehr und hatte explizit eine Rückerstattung angefordert. Sehr unseriöser Laden, Finger weg!

UPDATE 2: I received another update from FF, claiming it sent a detailed response to me, “including clarification regarding your concern.” There was absolutely no clarification. It sent a photo of a “supposed” tracking number (shipping company name?) that proves nothing. The photo does not show my address. Now, 53 days after I placed my order, FF has given me four different shipping dates: 3-11, 3-12, 3-13 and 4-22. Again, on 3-11, I rec’d “Your Order’s on the Way” and on 4-22, I rec’d “…now in transit.” On 4-29, FF’s most recent message to me states, “Unfortunately, we are unable to process a cancellation once an order is in transit. Your order was shipped March 13.” Which is it: March 11, 12, 13, or April 22? I had requested a refund of my money on April 11, 11 days before I was notified it was “now in transit.” I also wrote I no longer wanted the items (I found replacements) so there was plenty of time for FF to cancel the order. I wish I could delete the one star above! UPDATE: Today, April 22, I received a message from Funny Fuzzy stating the package is “NOW in transit.” Only hours after I ordered the items on March 11, I received a message that the items had been shipped. It is now obvious that it was not true. On April 11, I sent a message stating, “Because your company has no idea where the package is and neither do I, please refund my money,” which it refused to do. Since that was 11 days ago and the package was not yet in transit, the order could have easily been canceled and my money refunded at that time. Bottom line: The items were shipped 40-plus days after I was first told it was shipped. Today I AGAIN wrote to FF that I no longer want the items. I am making a claim with my bank for the return of my funds. Order No.: FF728227S (This paragraph is being added after I was asked by Funny Fuzzy to provide the order number. I was only able to write a few numbers when my little dog jumped on me and apparently the info was inadvertently submitted before I could complete. Please note that the company’s response to my review does sound caring, but it is merely repeating much of the same sentiments that were previously sent to me via various emails — without any diligent action. To: FF, the ticket number is 329360, which was provided to me on March 21: “Our team is already on it — checking all the details to get you an answer as soon as possible.” I’m still waiting for “as soon as possible” to happen. You still haven’t been able to advise of the country it is in — or even which “local port.” To: Trust Pilot, I’d be happy to provide your company with all emails if there is any doubt about the legitimacy of this complaint.) Initial Review: On March 11, I placed a $184.51 order. The very same day, I received a message stating, word for word, “Your order is on the way” and also, “Orders usually ship within 15 business days, but recent US tariff changes may cause slight delays. Slight??? This order was placed 41 days ago! The tracking number is useless. I tried many times to get a status to no avail. After requesting assistance, I received this message on March 27: “Your concern has been escalated… and we will update you.” On March 28, one day later, I received, “We completed handling your request and we truly hope everything went smoothly…” to which I responded, “I do not understand how you completed handling of this matter when (yesterday) I was sent an email that your company would check further on this. Days later, after I sent another request for status, I was told my order was at a “local port.” I then responded, “Please identify what port, what country.” This question was never answered. Their most recent email states they will follow-up, but there has never been a real follow-up. In one of my emails, I asked how can the company expect me, a customer, to track the package when it cannot?!?!? Please do not give any credibility to this company’s responses to other customers who have already posted reviews. For example, “”We tried to locate your email in our system but couldn’t find it.” Why does it need further info from customers when it already has our names, mailing addresses and email addresses? Doesn’t it keep tracking numbers? I suppose it can’t find those either. Why does it ask for photos of an item when a customer merely wants to return it (for whatever reason). The answer: all delay tactics, we-don’t-care tactics to make more money at each customer’s expense. NOTE: A SPOKANE, WA address is listed, but apparently there is no store or warehouse at that location, nor is there any listed phone number. Of course, no address in China is listed either. I discovered way too late that dealing with this company could have been avoided: Amazon sells the same products and the delivery time is on target. Obviously, I will not order from FF ever again — and will not give FF money via Amazon.