Primo ordine a dicembre: arrivo della merce febbraio e NON corrisponde alla descrizione. Decido di recuperarli e ne ordino altri 2 (copri divano per animali) a febbraio e all’alba del 15 maggio 2026, dopo anche 2 sollecito NON ARRIVA NULLA! Ringrazio solo di aver effettuato l’ordine con PayPal che al primo reclamo, in mezza giornata, mi ha rimborsato interamente. NON COMPRATE DA QUESTO SITO, le recensioni sono tutte uguali.
Response from FUNNYFUZZYMay 19, 2026
Ciao Ross,
Grazie per il tuo feedback e ci scusiamo sinceramente per qualsiasi disagio o fastidio che questa situazione possa averti causato.
Siamo lieti che la questione si sia risolta tramite la procedura di chargeback.
Per qualsiasi ulteriore domanda o dubbio, non esitare a contattarci in qualsiasi momento all'indirizzo [email protected] Siamo disponibili 24 ore su 24, 7 giorni su 7 e saremo lieti di aiutarti.
Il team di FunnyFuzzy
CG
Camilla G.
Realizei uma compra no site FunnyFuzzy…
Realizei uma compra no site FunnyFuzzy (pedido #FF3449EU) e desde o dia 10/05 o pedido permanece sem qualquer movimentação ou atualização de envio. Não recebi previsão de entrega, código de rastreio funcional ou qualquer posicionamento da empresa.
Já tentei entrar em contato por e-mail solicitando informações e posteriormente o cancelamento da compra e o reembolso integral, porém até o momento não obtive resposta.
Diante da falta de suporte e transparência, solicito urgentemente o cancelamento do pedido e o reembolso total do valor pago.
Response from FUNNYFUZZYMay 19, 2026
Olá Camilla,
Agradecemos seu feedback.
Pedimos sinceras desculpas pela falta de atualizações sobre o seu pedido e compreendemos perfeitamente a frustração e preocupação que esta situação possa ter causado.
Temos o prazer de informar que o problema já foi resolvido e a nossa equipe já lhe enviou um e-mail com todos os detalhes e informações para sua referência. Caso precise de ajuda adicional, não hesite em nos contatar a qualquer momento pelo endereço [email protected]
Agradecemos novamente a sua paciência, compreensão e apoio contínuo.
Equipe FunnyFuzzy
CJ
Coralie J.
Article non conforme
Bonjour,
La commande ne correspond vraiment pas à l’article commandé.
J’ai acheté un panier coussin orthopédique d’une valeur de 130€.
Le coussin reçu ne tient déjà pas debout au niveau des reposes têtes, et la matière est toute fine et vraiment pas de qualité. Le rembourrage est celui d’un coussin classique de très médiocre qualité.
C’est franchement de l’arnaque à ce prix là, le coût de revient de ce panier doit être à peine de quelques euros…
Je compte bien faire fonctionner ma protection juridique si je n’obtiens pas un remboursement du service client.
Vraiment une honte ce site !
Je crois que c’est la première fois que je fais un avis négatif sur un achat effectué sur internet.
Fuyez ce site !
Response from FUNNYFUZZYMay 19, 2026
Bonjour Coralie,
Merci de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés d'apprendre que le produit reçu n'a pas répondu à vos attentes et nous vous présentons nos excuses pour la déception et la frustration occasionnées.
Nous avons répondu à votre courriel. Si vous pouviez nous envoyer quelques photos illustrant le problème, cela nous aiderait grandement à examiner votre dossier et à trouver une solution adaptée dans les plus brefs délais.
Pour toute assistance supplémentaire, vous pouvez nous contacter 24h/24 et 7j/7 à l'adresse [email protected]
Nous serons ravis de vous aider.
L'équipe FunnyFuzzy
AF
Amanda F.
A horrible experience from beginning to…
A horrible experience from beginning to end. First of all, the company does not provide the necessary information clearly upfront, so I had to send an email pointing out this issue. On top of that, I paid extra for an “insurance” service that was supposed to protect me in case the package got lost and also cover delivery delays. And guess what happened? The delivery was delayed.
When I expressed my dissatisfaction, they offered me only a 10% refund which, to this day, I still have not received. To make matters worse, when my order finally arrived, I was extremely disappointed with the quality of the products. The finishing is terrible, the fabric looks completely different from what was shown in the photos, and the filling materials are cheap and poor quality.
I deeply regret not researching this brand more before purchasing. I would not recommend it to anyone, and I will definitely never buy anything from this company again. Horrible experience. I want my money back.
Response from FUNNYFUZZYMay 18, 2026
Hi Amanda,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration or inconvenience this experience may have caused.
We’d like to kindly clarify that our processing time is up to 15 business days, followed by a standard shipping timeframe of 11–13 business days. Upon review, your order was processed and delivered within these stated timelines. For reference, you may view our full shipping policy here: https://funnyfuzzy.co.uk/policies/shipping-policy
That said, we’re truly sorry to hear that the Lace Stripe Travel Safety Waterproof Dog Car Seat Booster did not meet your expectations. Your satisfaction, and your pet’s comfort, are very important to us, and we’d love the opportunity to make this right.
To assist you as quickly as possible, we’ve sent you a follow-up email. When convenient, could you please reply with a few photos showing the issue? This will help our team review the situation carefully and provide the most suitable resolution for you.
If you need any further assistance, please don’t hesitate to contact us anytime at [email protected]
Our team is always happy to help.
Team FunnyFuzzy
VA
Vishal A.
Low rated company for very good reason!
I should have read the review comments on trustpilot before placing the order. FunnyFuzzy does an excellent job of advertising and an equally bad job when in comes to delivering.
1. No where during the order process does it mention the expected delivery date and you learn about the expected "shipping" timeline only after the order has been placed. The customers are expected to go through the FAQs etc. to understand that a standard shipping takes up to 15 working days just to ship your order. My mistake I did not read the FAQs but the fact that this is hidden during the ordering process makes you feel that it is intentional so people do not change their mind - FunnyFuzzy is definitely not transparent about their process
2. The status does not change till the order ships and it has been over 15 working days for me and I am still waiting for my order to be shipped. FunnyFuzzy does not even let the customers know what they are doing with the order for 3 "work-weeks" - "Is my order being hand stitched? Is it being packed? Has their pet destroyed my order?". All you can do is wait.
Imagine ordering a scratch-resistant cover because your dog likes to paw at times and then waiting over a month for it to be delivered. Might as well order a new couch that the cover can protect if it ever gets delivered (read shipped)!
I have realized my mistake and emailed support to cancel my order and issue a refund. As soon as I am done typing this, I will go order a new couch.
Avoid at all cost.
Response from FUNNYFUZZYMay 19, 2026
Hi Vishal,
We appreciate your feedback, and thank you for your patience and for allowing us the opportunity to look into your concern.
We sincerely apologize for the inconvenience and frustration this situation may have caused. We’re glad to know that everything has now been resolved and properly taken care of.
Our team has already sent you a follow-up email with all the relevant details and information for your reference. If you have any further questions or need additional assistance, please feel free to contact us anytime at [email protected] we’re always here and happy to help.
We truly appreciate your understanding, patience, and continued support. It means a lot to our team.
Team FunnyFuzzy
RO
Rocío
Posible estafa
Hice el pedido el 20 de abril, estamos a mediados de mayo y no me llega nada. En atención al cliente solo me dan largas. Quiero mi pedido ya o procederé con la denuncia por fraude. Número de pedido: #FF3262EU
Al final me han devuelto el dinero. Por lo menos lo he recuperado después de un mes esperando la camita para mi perro. No compréis aquí. Nunca llega el pedido. Un horror el servicio de gestión y envío. Sin información alguna.
Response from FUNNYFUZZYMay 19, 2026
Hola Rocío,
Gracias por tomarte el tiempo de compartir tus comentarios. Lamentamos sinceramente la frustración y los inconvenientes que experimentaste durante este proceso. Entendemos perfectamente lo decepcionante que debió haber sido la demora y la falta de actualizaciones, y lamentamos profundamente no haber cumplido con tus expectativas.
Nos alegra que tu reembolso se haya procesado correctamente, aunque lamentamos mucho que la experiencia general haya derivado en este resultado. Te aseguramos que tus comentarios se han compartido con nuestro equipo, ya que estamos trabajando activamente para mejorar nuestros procesos de comunicación y envío.
Agradecemos tu paciencia y la oportunidad de resolver el problema, y lamentamos nuevamente no haber podido brindarte la experiencia que esperabas.
Equipo FunnyFuzzy
AL
Alyssa
No product after a month, no response
I ordered from this company well over a month ago and nothing has even shipped yet. I emailed customer service and haven't heard anything back. Very frustrating experience, and if I had known I would have never ordered from them.
Response from FUNNYFUZZYMay 17, 2026
Hi Alyssa,
Thank you for your feedback, and we sincerely apologize for any inconvenience this has caused.
As we’re currently unable to match your review with a specific order, we’ve been trying to locate your details but haven’t had success so far. To help us assist you more efficiently, we’ve sent a request via Trustpilot asking for your order number.
Alternatively, you’re welcome to contact us directly at [email protected] and our team will be happy to assist you promptly.
We look forward to hearing from you soon.
Team FunnyFuzzy
DB
Debbie B.
Ordered a furniture cover
Ordered a furniture cover - took months to arrive, no correspondence re the delay and the quality was appalling and by not at all like the photos. Awful experience- best avoided
Response from FUNNYFUZZYMay 17, 2026
Hi Debbie,
Thank you for your feedback, and we sincerely apologize for any inconvenience this has caused.
As we’re currently unable to match your review with a specific order, we’ve been trying to locate your details but haven’t had success so far. To help us assist you more efficiently, we’ve sent a request via Trustpilot asking for your order number.
Alternatively, you’re welcome to contact us directly at [email protected] and our team will be happy to assist you promptly.
We look forward to hearing from you soon.
Team FunnyFuzzy
