maria
Terrible and expensive 4 month experience with this firm that TANKED OUR SALES call volume and monthly revenue.
Summary: After launch of the "new" website there were countless and costly errors. More critically, there were design flaws that completely destroyed our sales call volume - which has been steady for years. Company just kept telling us the SEO was good. The SEO was not the issue. The issue was the design flaws they created in our website. Initially, we requested our site, which is quite large and has been long established with good national ranking, be copied (not rebuilt) when the hosting was moved to their site. They insisted on a rebuild of the entire site (I believe they stated that is “how they do it”), and in the process, they created hundreds of errors, missing pages and broken links that took us months to correct. All of this fell to our company to identify – costing us a substantial amount of time and effort to coordinate the team to do. One month after our “new” site was launched, we began to have a noticeable decrease in booked sales calls. Each month our call volume decreased steadily and consistently. We repeatedly questioned Funnel Boost Media about the steady decline in sales call volume – specifically asking if it could be tied to our website flow/customer engagement, which they had changed. Each time, we were reminded our SEO / Analytics looked good and our concerns about our website conversion were dismissed. After the third month, our sales call volume was down 70%. Our requests to this company were being ignored so in a last ditch effort to work with this vendor and partner with them to fix our conversion decline, we contacted one of the founders, who is currently a top executive of the company. This person completely failed treat the issue with the seriousness it required and did not follow up with a plan as they said they would, was reactive, not proactive, and had our appointed project manager call us 48 hours after our initial contact with him to tell us that we were costing THEM too much money in design changes that WE were suggesting needed to be made, thus we would be charged in the future for any further changes. That’s right – they took their grievous error and blamed us, as if we were a bunch of DIVAS just frivolously requesting constant website changes. We were being dismissed and gaslit to death. Now with a major drop in our revenue, and tied up with a vendor who was not even willing to address that our website conversion decline MAY be due to they changes that Funnel Boost Media made to it, we were forced to hire another firm to analyze our website. Within a day this new firm spotted multiple errors. We moved our site and had the issues fixed in 2 days. The new company was willing to help us on the weekend due to the urgency of the situation. The result was we achieved a consistent 4X instant increase in sales call volume, starting within just hours of their launch, proving our suspicion it was the broken functionality of the new website that was causing our issues. In parting, we asked for our last month invoice to be refunded which we considered to be a very generous offer on our part considering the negative financial impact, they had on our company sales over 90 days. They refused. After thinking about this for a few weeks I felt others should know about my horrible experience with Funnel Boost Media. I would personally recommend that you NOT work with Funnel Boost Media.