Victor J.
Only care about new customers
I was satisfied with IMS but I've been waiting for over a month for my credit. Below I'll list the of their Pros and Cons Pros Quick Funding Early Pay off options and flexiblity Cons Very Expensive Poor Customer Service Once payoff is done you don't get nowhere near the same amount of attention as you do as a new customer or time for a renewal I was ready to do a new loan but unfortunately Ian and Daniel don't get back to me as Dorleny use to. I'm still waiting from an email a month ago to be resolved. Buyer beware!!!!!
Response from Funderial Business FundingAug 22, 2024
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about your recent experience, and I want to apologize for any frustration this has caused. At Funderial, our goal is to provide exceptional service at every stage of your relationship with us, whether you are a new or returning customer. I understand your concerns about the delay in communication and the processing of your credit. I assure you that this does not reflect the standard of service we strive to deliver. Since my return to the company, we have been working diligently to improve our processes and ensure that no customer feels overlooked. I will personally look into the status of your credit and ensure that it is resolved as quickly as possible. Additionally, I will follow up with you to discuss how we can better meet your needs moving forward, including any future loans you may be considering. Your satisfaction is important to us, and I hope we can regain your trust and continue to support your business. Thank you again for your candid feedback. Best regards, Dorleny