Chris
I am writing to express my…
I am writing to express my dissatisfaction with the recent experience I had with your service. I purchased an account during your Buy One Get One Free (BOGO) promotion, but unfortunately, the promotion was not honored. Despite my attempts to resolve this issue through your customer service, I have not received a satisfactory response. Additionally, I encountered another issue with my account. According to your policy, accounts should reset upon payment of the monthly fee. However, this did not happen with my account, and your team confirmed that they would not respect this policy. I have also found the terms of your service to be less favorable compared to other firms such as Topstep and My Forex Funds (MFF). Specifically: - FFN requires a minimum of three weeks with an account, whereas Topstep and MFF only require five days. - FFN is one of the most expensive firms in the industry, which adds to the frustration when the service does not meet expectations. It appears that FFN's structure is designed to make it difficult for traders to succeed in the challenge. This is disappointing and not in line with the expectations set by your promotional materials. Another thing, I spoke to customer service, and they confirmed that the reset only applies to the main account and not the free account. The account that was blown was the main account, and the free account is the one I passed. This lack of clarity has caused significant inconvenience. Regarding the 7-day express option, it costs almost $200, which is not worth it. This does sound like a scam, or perhaps customer service was too lazy to respect the deal. It feels like you rely on small print and expect customers to read pages of terms every time you run a new promotion. This tactic seems deceptive. You can keep the account; it sounds like you really need the money. I just dislike when people try to scam me. I don’t care about the account as this was a bet to see if I could pass FFN. I prefer to stick with Topstep and MFF, where I’ve never had any issues. Only with FFN have I encountered problems with your small print. Wish you the best.
Response from fundedfuturesnetwork.comNov 20, 2024
I am, not sure what to call you, as your name with us is not as mentioned here........... Thank you for editing and changing your review, after I had responded. Have a good one, and I wish you all the best. our un edited original response is below.... Thank you for reaching out. I always strive to ensure that our customers have a positive experience, but in this particular case, I believe there may have been some misunderstandings. Regarding your concern about the BOGO offer not being honored, I’d like to clarify that this is not accurate. We sent you an email on October 16, 2024, containing your BOGO code, which was successfully redeemed. Furthermore, this free account remains active to this day on your account, it is blown, and hit the liquidation amount, however, it is still active. You also mentioned that the account would reset on rebill. While this is true for a paid account, the promotional marketing materials clearly state, and by the way, not in small print either, that the free account does not reset on rebill. Based on your inquiry with our staff and the answers given, it’s evident that the BOGO offer was indeed fulfilled, as you were asking why the free account did not reset. It seems like you have not read the rules or all the terms of service, as we only require 15 days on one account option, we have an express option where you can pass in 7 days. Lastly, our terms of service are made available to all customers prior to making a purchase. We also offer the option to book a call with an executive directly through our website to ensure any questions about our terms or policies are addressed before completing a transaction. If there’s anything else you’d like to discuss or clarify, please don’t hesitate to reach out. I see you did take a trade on your account today, so if we can help out in any way, let us know. We value your business and are committed to providing transparent communication.