Fumfie.comReviews of fumfie.com

Place a order on the phone with Steven for a Sigma Lens for Canon DSLR. Was promised to have a shipping tracking number in a day because I just missed the FedEx truck for the day (at around 4PM ish, which is fine with me). Two day went by and no tracking number, called them up on the phone and was promised again a tracking number by night time. Third day roll around still no tracking number. Call it in on the third day. Was put on hold multiple time and eventually get disconnected when I start inquiring about the status of my order. "Please hold and let me check". click, got hang up multiple time! Got a lady in the customer service department and she was so rude she just hang up when I started asking about my order and tracking number. Finally get someone else in customer service and I have no choice but to cancel the order and put a disputed in with Paypal. Never ever spending my money in this customer un-friendly company

When you order something they send you a email that you have to call the store for delivery details, then they try to sell you expensive extras.. After 3 days of waiting they confirmed my order, than you have to wait until they have your money(3 days) after this they cancelled my order... No camera no money, they told me in 3 days is my money back.....

I bought a camera lens from Fumfie, it was a great, great price and that should've been my red flag. The camera arrived in some weird cheap box, not in the original manufacturer box I have seen in other stores, it lack the hood that should've come with it, instructions, product registration papers, etc. Don't know if the lens was used or a copy or stolen and then resold. Very suspicious of this site, don't buy here.

I ordered both a refrigerator and a dishwasher. One month after ordering (18Dec2014) and after receipt of an email indicating that Fumfie was just waiting for the 'fridge to arrive at their shipping center, I received notice that they were unable to provide the 'fridge. Really? It took a month to figure out that you didn't have it in stock? So I asked for a refund to be applied (this was mid-January); as of March 20th, I still have not received the refund, and, despite several calls, have not received call-back from 'billing.' The dishwasher? Well after THREE MONTHS, it finally arrived (March 19th). I wasn't too put-out because my house is in final stages of renovation. However, the cord was not provided (though coming "directly from the manufacturer," for some reason it is being sent separately. Also, the d/w arrived without any of the manufacturer's documents. Hm. Considering that a moving service was used to deliver the merchandise with a rental truck, it took so long to arrive, it arrived without mfg docs and cord, I wonder from where this d/w was obtained and under what conditions. See, I called Bosch to ask if they have had manufacturing and stock delays, and they indicated no issues and ready availability since Christmas. The lack of concern from Fumfie to take over a month to determine a product was not available and to take 3 months to provide a currently manufactured d/w by Bosch is astounding. Buyer beware. Unless you like to walk the risky line with your money and your dishes, food, or other home goods, stay away."

I really liked the sales folks at Fumfie, but the on the fulfillment side is where things went bad for me. The frig I bought never shipped after 6 weeks, so I canceled, but Fumie would not refund my money...I tried for 6 weeks to get my refund, and every week they said it would be in my account by the end of the week. Nope, never happened. Then finally they said they would mail me a check. Nope, never happened. So unfortunately I had to go through my credit card company to dispute the charge. Apparently this is the only way you can get a refund from Fumfie. Be careful...if all goes well with your purchase and shipment, then consider yourself lucky. Otherwise be prepared to work with your credit card company to get your money back.

I purchased a refrigerator on August 10th and was even given a great deal on expedited shipping. It is now a month later and I was forced to cancel my order as it never arrived. I was given the run around three separate times regarding my purchase. It was damaged so they said they'd send a new one and reduce the price. Never happened. Then the trucking company lost the unit. Lost! Then I waited to see if they could locate it. Never happened. I had to fight to cancel my order and fight to get my credit card reimbursed. I was told I would receive compensation for the hassle. Never happened. I was lied to repeatedly. And I do not even have a unit to show for it. Horrible experience. Worst e commerce deal I've ever had to go through.

I have been the victim of non-delivery of a product, and then refusal to refund my purchase price .This is on top of false advertising for said product, which they never even had. Check out complaints against them at the BBB website, they have 53 complaints against them for the last year alone, most of them product-delivery related and advertising-sales issues. I purchased a refrigerator from them on July 29, 2014 and paid for expedited 7-10 day shipping. I found out after that the refrigerator was never in stock, yet they told me it was on national backorder. Each week they told me it "would be coming in the next week." It never did. I started trying to cancel my order on Oct 3, and was told of new dates for the national backorder to arrive. I attempted to cancel my order multiple times: 10/3, 10/11, 10/24, 10/31 and 11/13. Each time I was told it would be there the following week and was offered extended warranties to not cancel my order. In fact, one of the times I tried canceling was 10/31 and the "warehouse manager" Steve told me that a refrigerator mysteriously showed up and was being sent out to me. 12 days later, nothing. I made my final cancellation request on 11/13 when Steve admitted that the refrigerator was not coming in and I would be getting a refund along with another extended warranty. When I didn't receive my refund by Dec 1, I contacted them again and was told that "they were having a problem with their credit cards" and that they would be mailing me a check sometime in mid December. Steve told me they have to go through a system of checks and balances, investigations and a lot of other nonsense. I threatened to contact the BBB and he finally called me back and said the check will be in my hands by Dec 5. Well, it is now Dec 5 and no check. I called again and spoke with Steve. He told me the same garbage again, that the accounting department needs to go through checks and balances and won't send me my refund until they are done. Always one absurd excuse after another. I repeatedly asked to speak to the accounting department and was always told that "they don't speak to people" Bottom line, I have been strung along for 4 months. They've refused to cancel my order. They refuse to issue me a refund. They lie about product availability. They lie about sending out refunds. I am still waiting for my $2595 refund and have contacted the BBB, NY Consumer Affairs, FTC and NY Attorney General among other agencies to help. All I want is my refund immediately. Stay far away from this disingenuous and shady company.

Yep, they're a bit cheaper; but it costs. Bought a $1300 range because they were the best price I could find online, free shipping/no tax. Got a call a day later trying to sell me (highly profitable) extended warrantees. I declined, then was offered purchase of "expedited shipping." I was told that if I did not purchase expedited shipping, they would not ship for 3 weeks! They went ahead and charged my credit card immediately, then held my range hostage for 3 weeks to try and get me to buy expedited shipping. Nearly a month later -- range finally enroute but not delivered -- I get a call from FumFie telling me that they will give me a 10-year extended warrantee if I give them good reviews on yahoo and trustpilot! So read the positive reviews with a grain of salt; they may well be the product of bribes. When it finally came time for delivery, they told me they would be here at 4am to deliver! When I objected they said the other choice would be to try and find a time the following week! With enough fussing I finally got the delivery pushed to a 5-9am window. Range arrived in good condition. If it's worth a month's wait and hassle-full customer service for a slightly better price, perhaps FumFie is okay. I personally will never buy from them again.