Full Source, LLCReviews of fullsource.com

This is the second time I have had to deal with delays in my order. The first time after 1.5 weeks AFTER my order was processed, I receive an email that they are out of stock of items that I was able to order on its company website. I try to get them a second chance! I order again embroidery items. I place the order on 11/7/2022 and get a response on 11/14/2022...that there is some type of fee that I have to pay and my order is not being processed!! Its not the matter of the fees, its the matter of them getting back to me a week later??? On top of their system should not allow me to order the product without the fee. I am given a number to call and I am on hold for 15 minutes! How is this fair to the customer? I speak to a customer service rep and he tells me their lead time is 8-10 weeks??? Why would their ordering system not tell you this?? I would NEVER PURCHASE FROM THEM WITH THAT LONG OF A LEAD TIME! All in all, Full source technology is NOT customer centric, their internal operations for catching these system errors is slow, and its just an overall poor customer service experience!!! They need to get better programmers for the website and have a customer focus group to find the errors in their system. I would NOT recommend ordering from this company!

DO NOT BUY FROM HERE. YOU WILL NOT GET YOUR ITEMS. OVER 2 WEEKS ORDERS STILL IN PROCESSING. CALLED 4 TIMES, EACH TIME THEY SAID IT WAS GOING TO SHIP TODAY, WHAT A BUNCH OF BULL. TRIED TO CANCEL ORDER, NO REFUND YET, LOST OUT ON $300. WARNING YOU NOW, AVOID THIS SITE!!!!

I placed an order on 9/17. I have emailed twice since then to see where my order is and no response. The order says “processing.” I can understand a delay in getting product, but the lack of communication is whats bothering me the most.

They shipped my caps all smashed in a box where caps should nort be shipped in.

If you want to pay for shipping and never receive your order, then get an argument with their Customer service personnel, then this is the place for you.

Their page said all of the items I ordered would ship in one or two days. 9 days later they still hadn't shipped. That's when I saw this site and the bad reviews. So emailed and asked them to cancel my order and refund my money since it hadn't even shipped. They canceled the order but it's been several days and they still haven't processed the refund. Then they sent me a return authorization saying they would refund my order as soon as they received the items back from me that they "shipped". They have still not shipped my items or refunded my money. They have a serious problem with honesty and upper management. These kind of consistent problems don't happen when there is good leadership.

Company’s customer service sucks, poor communication and worst of all have no regards for small business owners. I would not recommend this company and by the looks 3 star rating is telling. Should have done my homework before I made my order.

Not recommended place for online purchase. When I purchased a shirt online, it was too small and decided to return. They do not return shipping payment when it comes to refund and you have to pay for shipping yourself to return it back to them. Also, customer service is bad, they don't get back to you for answer as I have called 10 times and have been waiting a month and a half for answer. Every call I make, I always have to remind them whether it's the same person or someone else this time. Everybody, please stay away from this place, shop elsewhere. I hope this business dies soon.