Maria F R.
Great Products, Communication Needs Improvement
I placed an order on June 2nd and unfortunately stopped receiving USPS tracking updates. Every time I try to use the "Track My Order" page, I get an error, and I haven't received any response to my emails. That said, the products are excellent quality and I've been very happy with them. My only concern is that communication and order updates could be improved.
Response from FullscalepeptidesJun 10, 2026
Thank you for the honest feedback, and we sincerely apologize for the lack of communication. Our email system was temporarily down, which caused us to miss some customer messages, but it is now back up and running. That said, we completely understand how frustrating it is to not receive updates, and we take full responsibility for improving that process. We’re glad to hear you’re happy with the product quality, and we truly appreciate your support. Please send us your order number directly, and we’ll personally look into the tracking issue to make sure everything is handled properly.