PublicServant
Impossible to get a hold of anyone
Impossible to get a hold of anyone. The new support portal is useless with limited to no response. I used to be able to contact our sales rep for assistance with licensing (which we pay for) and customer support but she no longer replies to emails other than to refer me to the portal that is unable to help me. I will not be renewing our contract with this business. Best of luck to anyone that does.
Response from Fulcrum Biometrics, Inc.Feb 27, 2026
Hello. We're so sorry you had a bad experience. We are working hard to help our customers and hope we have improved your experience and will reconsider your rating. Our customers, including you, matter very much to us.