FUFU&GAGAReviews of fufugaga.com

Bought one of their bookcases online. Complete disaster. When they arrived I noticed that there were 2 packages but no instructions, no nuts and bolts and lots of other stuff missing. It seems that both packages were identical, like 4 doors instead of 2 etc. I know that this can happen but my issue is that I could not contact them. In the end, Temu sorted it out but it took 2 months. Incredibly bad service and under EU law there should be a way of contacting them. Never again.

Purchase a FUFU&GAGA china cabinet from Bed, Bath and Beyond. Only for it to fall apart within 6 months. Bed, Bath and Beyond will not stand behind this. They told us to call FUFU&GAGA. Who kept us on hold for over an hour. Until we couldn’t take their bad intentions seriously.

I wish I had read the reviews on customer service and crap products prior to purchase. I purchased a white dresser online through Lowe's. WORST decision EVER! The item came with piece that was manufactured wrong. (holes for screws were drilled in wrong place). I thought no big deal I will contact customer service and get replacement part and keep dresser. HA HA well this has been on going now for three months. The customer service number on packaging etc is not a working number. I tried emailing and they barely speak english and just keep responding to every email requesting more details about purchase order number, who ordered, where ordered from etc! I have provided this information in multiple emails and they just wont send the parts I need or provide working customer service phone number. I DO NOT recommend buying anything manufactured by them. They are a train wreck and do not know how to provide customer service or a quality product!

I bought 2 identical book cases received both and one is missing all the parts, a shelf and another shelf is damaged. Lowe’s gave me a number to contact them and no one answers the phone 😡🤬

Terrible customer service. They manufactured their product poorly and made errors …. They packaged extra pieces of one drawer and not enough of the other…. I could not complete assembly. I provided them with the SKU And item number as well as photos of their manufacturing error mistake and asked to have the extra drawer piece sent. They said they are unable to help me. An absolute joke and poor quality furniture to be honest.. Will never order from this company again or recommend it.

I ordered a bookcase with three glass doors and four drawers. I am not pleased with this product. I paid 416 dollars for it. It was engineered wrong. holes were not where they were supposed to be. Finally got it together, tried to stand it up. It fell apart and the wood shredded. Could not put it back together. It is a piece of junk. Parts were broken also. Would cost more to return than it is worth. Only part that could be used is the bottom with the drawers. I am very disappointed. A waste of money. Will never buy furniture from you again. Bought it July 4, 2024. It arrived in a timely manner. It is going in the dump. Linda Sailer. 416

Purchased an item from a vendor and hardware is missing. I have been trying to get assistance for weeks now. Experience has been horrible. Even offered to buy hardware but I can't get an email response and the phone says the person you are trying to reach has a voicemail that hasn't been set up. I have never experienced such bad customer service. It's June 20th and I'm still trying to get parts. I've even settled for 1 part that I can't find at hardware store and can't get it.

Their answer to all the reviews I have read say the same thing . If they aren't going to take care of missing pieces because you bought through one of the vendors they supply then maybe they should not offer their products from anyplace but their own website