FTXReviews of ftx.us

Spent a week trying to regain manageable access to my account. Here's the breakdown of what's happened so far.. I've been trading for months on FTX without issue, then suddenly in on July, 3rd, a moment when there would be predictable volatility, I have a withdraw cancelled by FTX for KYC Rejection. This rejection also locked me out of all management of my funds on FTX effectively locking my assets on FTX. I spent 2 days resolving the Identity Verification through the sites support system. Received email notification from FTX that my support ticket had been updated and I need only sign back into my account to resume account management. But not so fast... When I attempted to sign back into my account my client had been locked into read only mode and 2FA was disabled. Are you starting to get the picture? 2 more days with a new support ticket facilitated by a support only code log in, they enable my 2FA. So now we're 5 days into this lockout FTX support has once again notified me via email that my new support ticket has been update and 2FA has been enabled. But wait... Although I can access my account using my 2FA once again, the account is still locked in Read-Only Permissions. I am now on support ticket 3 requesting they remove the Read-Only restrictions from my account. I have some experience with site management and recognize a slow walk denial process when I see it. No one is this incompetent. Ultimately trust and reliability of service is the priority asset of any exchange, regardless of leverage. You engage in obvious shady activity people will find a alternative more trustworthy. On 07/10/22 FTX Official Support banned my telegram account after requesting info on how to initiate a manual withdraw of my funds on the exchange. "Guess I asked the wrong question." xD I hope your experience is better than mine. It could have been much worse I've been north of 5 digits in assets on this exchange but I think they are sensitive of infractions beyond what might be considered legally actionable. No one will sue for less than 5K. Update: 07/20/22 Received notice: Your FTX US account has completed level 2 identify verification. You can log into your etc. Was told that my account had violated FTX.US Terms of service and gave me 72hours to withdraw my funds to my bank account before my account would be permanently closed. Here's the beauty of it. My account is not authorized to do withdraws on their end and I am blocked from creating a support ticket. These folks managing accounts in LA couldn't hit water if they were pushed in a pool. Morons! UPDATE: 07/25/22 3 long weeks into this waste of time and aggravation it appears they have FINALLY released my assets. The funds are not yet in my bank account, but the withdraw executed on the site. Usually takes 2 days to show and I will update here once it does. Fingers crossed. UPDATE: 07/25/22 Funds arrived in the bank! I will leave this review in place and my journey to regain access to my funds as a reference for those who are experiencing similar difficulties with FTX.US and their support. Although FTX finally did release my funds, the entire 3 week journey was completely unnecessary and incredibly stressful. The mindset of the support staff to actively silence customers on the social media platforms they administrate is negligent and destructive to the relationship FTX shares with its customers and at the customers expense. FTX.US is not above the law in spite of their extensive effort to reduce liability through their Terms Of Service.

Holding my money. It has been two months and the video they wanted won’t upload. It’s all bs. I keep getting a run around. They claim safety however I am not buying it. I am filing a lawsuit if this issue hasn’t been resolved within a week. DO NOT USE THIS PLATFORM.

I keep trying to withdraw my money from FTX.US and something keeps going wrong. They have asked me for multiple selfies, asked me to include my ID in the selfies along with a handwritten note. How am I supposed to get all of that crap into an image while keeping my face "unobscured". It's just BS and a reason for them to keep my money. Filing acomplaint with the SEC because I'm tired of playing the runaround.

I followed the instructions to create an account. I made the deposit. BUT then it made me take selfies and the app is not working when trying to do this. BEWARE. IF you plan on using this company. DO NOT MAKE A DEPOSIT UNTIL YOU GET through all the other hoops they will make you do. No other company has made me do this. BEWARE When contacting support through the only way, which is opening a support ticket online. they tell me that all deposits are held for 7 days for Security reasons. This is the ONLY company that does this. When you pay with a Debit card, it should be available immediately. This business will not last. So you might not want to give them your money. You may NEVER see it again.

Trash company. They dont uphold or follow their own policies with withdrawals and deposits. I cant get money out and its been weeks, not "3-5 biz days". Can't send it anywhere, can't take it out. Support has no idea. I thought I would give these guys a shot because of how much marketing they are doing but they are probably one of the worst exchanges out there right now. The complete antithesis of what crypto is all about.

Garbage scammers. Hold your money for days and days claiming it’s pending when block has confirmed. Don’t answer ur tickets until after they release n say oops sorry for the scam

Non-existent customer support. Made a test transfer to ftx.us of $100 USDC and carefully checked and matched every setting, my transaction went through properly, but was never credited on the exchange. OK, I'll connect with customer support and create a support ticket. You can fill out a ticket, enter your info and hit the submit button. You won't get a notification that your request went through, you won't get an e-Mail notification, and worst of all you won't get a response! I submitted two tickets, both were ignored. Get out now while you still can. FTX.us is horrible and doesn't deserve your business.

#1 awful software interface on mobile & web #2 awful customer support - #3 no direct line to customer support DO NOT USE THIS EXCHANGE NOT MATTER HOW MUCH STEPH CURRY GETS PAID FOR ADVERTISING IT.