Frvlove is listed under Clothing & Underwear.
Frvlove (frvlove.com) has 237 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Dashlane C.
I ordered a mask May 7th, still hasn't arrived. I wrote customer service and they refunded half the cost of the mask. Swell but where is the mask? They can't use Covid-19 as an excuse! Covid-19 is the reason I ordered the mask! This company is a sham.
Kathy
Took over 4 wks to receive and the head of the dog is skimmed off and the inside of the mask has the barcode of the material as the trim. Not pleased to give as a gift nor wear if it was for me. If you’re going to advertise with a picture centered then it should be pretty much the same when received or you cut another piece of material.
Darlene DeAngelo H.
I ordered one face mask on April 30. I wrote several emails and always an apology and a promise of shipping in the next 5 days. They refunded half of my cost and two days later the remainder after I threatened reporting them to the BBB, which I did and requested a refund. I finally received the mask today, June 17th, six weeks later. It’s too small😡
Beth H.
Ordered a t-shirt and 2 masks 5/19/2020 with a shipping schedule of 5 to 15 business days and that items are on the shelf. The t-shirt was shipped 3 days after ordering, but the masks have not shipped after 4 weeks. Customer service rep responds promptly to e-mails, but provides no additional updates and says that I can't cancel the order because it has processed.
deb
very poor service - i ordered 2 masks in April and still have not received them - get the same message when i put my order # in - will be shipped in 5 days - i will never order on line for anything anymore - you can't trust that you will get your merchandise even though they already took my money - I even tried to cancel within 1 hr of ordering because dumb did not look at reviews to verify company was any good - after reading reviews decided i better not take the chance - was not able to cancel order as it said order was in process - really it was a Sunday and I am sure they were not working or we all would have had our orders
Sharon M.
Ordered May 1 and have not received it yet. Maybe I will get it in October for the seconded wave.
Martha L.
If I could have given no stars, I would. Ordered 2 masks on 4/29/20, they arrived on 6/16/20 - over 2-1/2 months. The masks are flimsy and poorly made, only one layer of fabric (2 layers are recommended), and there is no bendable stay in the top seam of the mask in order to bend it over your nose for better protection. Even the blue generic masks that you can buy at a cost of $15 for 25 masks have that feature. The price for the mask is far too high (and they are saying it is originally $14.95 but now on sale), and the 2 masks arrived in a mailer that would have only needed one 55 cent stamp, yet I was charged $6.98 for shipping. The masks are cute, but in my opinion this company is taking advantage of consumers because of the Covid-19 pandemic by charging way too much for both the masks and shipping. They should be ashamed.
Bonnie K.
If I could do no stars I will. They say order will be shipped in 14-21 days. I ordered 2 months ago. They say they are behind because of Covid. Well, I would not have ordered if there was no Covid. Don't order here!!!!!!!!
