FruitBouquetsReviews of fruitbouquets.com

My best friends dog tragically passed away and I sent them a fruit platter and it arrived with literally basically rotting fruit and a chocolate dipping job that my 10 year old students could do better. It was absolutely embarrassing and disgraceful. The only reason I’m giving 2 stars is because they gave me a 50% refund which I felt was suitable because she said it “tasted fine” but the presentation was disgusting.

Placed an order for a premium bouquet plus a dozen dipped strawberries. Fruit was tasteless and watery like it was frozen and poorly defrosted. The berries were missing one berry - that's like a three dollar strawberry! I received no less than 12 emails asking for reviews or another order in less than 3 weeks. I finally left a review (which they did not publish), and a rep sent yet another email (two actually), offering to help. The "help" was their default customer service chat. The chatbot couldn't even find my order. An agent finally arrived and offered to replace the order. The new order was only marginally better tasting, but was clumsily cut and smaller than the originally. The over-priced berries were not replaced. Yet another rep offered me a $15 credit for my trouble. When I refused it (asking for nothing else), they finally offered a 50% refund. I guess that's fine, but what a waste of time and money. I should have gone to their competitor (I will next time).

Changed the address customer entered and would not refund. They wanted to deliver it again 3 days later. They will not refund you the amount even though they messed up the delivery. Stay away.

THEY ARE SCAMS. They never delivered the product and claimed to “reprocess for delivery” three times but can never explain what went wrong. I’ve asked to cancel my order for a refund and they confirmed they would but are only giving me half my money back. I keep asking why but they won’t answer the question

Very poor quality and sloppy work we received a bouquet from this company today very disappointing I definitely don’t recommend this company

I am extremely disappointed. Everything about their service is BS!!!!! I have been getting lied to all day by their live representative regarding order status. They say it will be here NLT 8:00 but the order was supposedly out in transit from a local vendor at 1:18 and never showed. They started ignoring me and I never received my delivery extremely unprofessional. I need my money back ASAP.!!!

They said a delivery attempt was made, but was unsuccessful. I checked our cameras. No delivery attempt was made. Avoid these guys.

If zero stars was a choice, that’s what I would give. The order did not arrive when promised, and a redelivery was offered, but would not arrive for 4 more days. DO NOT ORDER FROM THEM