Front Gate TicketsReviews of frontgatetickets.com

If I could give this company 0 stars I would. DO NOT purchase tickets through them. I was given specific instructions by them to exchange my tickets only to get to the event to be told I could not exchange. Now they won't refund. $250 lost. DO NOT hire or DO NOT purchase from them

So my friend couldn’t make it to the beyond pnw so they gave us their camping and festival tickets. The problem is front gate tickets messed it up, sending it to the wrong address so now we have to go to will call. It’s our first time going to beyond pnw so we really dont know what to expect or where to go. We contacted their support and asked where to go to pick up the camping pass cuz we dont want to be in line and have to turnaround to go somewhere else to get the camping pass. Support person Krishelle D. only said “We cannot assist a third party. We can only assist the original purchaser.”. I was like, are you serious? I’m only asking for directions, not asking u to give me the tickets. Besides, I have the info they requested from my friend to show when I get there. So I responded and asked where I should go, I’m only asking for directions. No response. Support is trash, they sent it to the wrong address so the entire service is trash. Hope insomniac finds another service for their tickets.

They send you out several emails saying your tickets will be sent out soon. Then you finally get tracking information and all that it shows is that a tracking number has been generated. So after paying for your tickets 8 months in advance and two weeks before the show you still don't have your tickets. They say if you don't get them 48 hours before the show to email them and you can pick him up at the box office. There is no way if you email them within 48 hours they will even respond to your email I have tried to do that and they have not answered my email and it's been a week. And you pay 18.00$ for tickets and a parking pass to be shipped and they will not give you that money back. Do yourself a favor and never deal with this company

I had an absolutely awful experience attempting to purchase tickets through Front Gate and the Farewell Festival websites. I took the time going through the necessary steps to gain access to presale tickets as well as prioritizing and blocking out time from my work day to be able to purchase these tickets at the time and date that was posted on their website. In less than 30 minutes my card had been charged 3 separate times, totalling $2,505, with each charge being significantly higher than the one prior. After speaking with a representative, who was unable to resolve any of these issues, I found out that I was unable to log back into the account that I had made these purchases on. I attemped changing my password along with other measures to recover my account which ended up being futile and forced me to recreate another account under a different email all while the ticket prices and fees were continuing to increase. Listed under the website's contact tab was an email address that I sent a message to only to receive an automated response that conveniently stated that the inbox was "no longer being monitored" along with a link to submit a request for support. All of my useless efforts paired with the amount of time that I had already wasted had me feeling very frustrated. On top of it all, I knew that I was going to have to spend even more time filling out another ticket/form for support and dispute these unnecessary charges with my bank. Both, the website and payment processing interface were very poorly designed and their severely lacking support team that I experienced made me never want to do business with Front Gate Tickets again.

These people are professional con artists. I never received my full refund. But believe me, I will not stop until justice is served. You really believe you can take money from people like that? It's only $278.22 you're attempting to take from me, but what if you're doing this to 20 people per day? I'll file a complaint even if it costs $250. Please refund my money as soon as possible, as I have been requesting it since January 13th. Every time I spoke with your customer service department, they made excuses. ​I am giving you the chance to do the right thing. Just reading the reviews I can see a lot of people have the same issue. I will gather every single person here and open a mass lawsuit because you guys are in a violation of the contract. I have all the proof I need, conversations. emails, invoice, payment confirmation, refund amount email confirmation, PayPal payments, bank statements you name it.

Terrible!!! Would never attend anything else that has anything to do with these morons!! I attended lovers and friends in Vegas and it was a disaster, and the company won't refund any part of the ticket..... WOULD NOT RECOMMENDED ever!!!!!

DISGUSTING!!! I ORDERED TICKETS TO BOOTS AND HEARTS BURL'S CREEK ONTARIO FOR AUGUST 4TH TO 7TH. THEY HAD ABOUT 30 ARTISTS COMING, OR SO THEY SAID? ONE OF THE ONES MY GF AND I WANTED TO SEE WAS SAM HUNT? IT'S NEXT WEEK AND WE'RE TOLD ABOUT 4-6 ARTISTS AREN'T GOING TO BE THERE, INCLUDING SAM HUNT? i ASKED FOR OUR MONEY BACK AND THEY WROTE BACK LOL!!!!!!!!!!!!!!!!!!!!!!! TO ME AND NO MATTER RAIN OR SHINE, OR CANCELLATIONS! WE DON'T GIVE ANY MONEY BACK??? fraudulent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

These people are theives. They have you prepay for concert tickets then partially refund you after the event is cancelled, with no recourse to get your money. They turned off comments and reviews on their social media to avoid public criticism. They never respond to their customer service emails and the proof is in their Facebook page posts. Buyer beware!!!