FRONTGATEReviews of frontgate.com

Missing items. Would not send them out since I used PayPay. Credited me wrong amount. Now will not send me correct items at sale price of my original order since they have an incorrect record of what is missing.

Deceptive pricing. When most websites mark down an item — and it’s the price that is listed with no need to enter a special code — if you also have a promo code for free shipping or 20% off, it applies. Of course, most websites limit you to only one promo code — they cannot be combined. Fair enough. Others will tell you that promos codes don’t apply to sale items. But without telling you upfront, Frontgate treats ANY price reduction as a “promotional offer” — even when there is no code to put in to receive it — but a pop up window still entices you to sign up for texts or emails to get a promo code for 20%. If you try to use that one single promo code, when you add the item to your cart its price goes back to its full price. It does not state anywhere on the item description that it is not eligible for promo codes. I called customer service and they are telling me offers cannot be combined. I’m not trying to combine it with another code! I am trying to use one special offer on an item that is marked down. This bait and switch practice is misleading and does not follow the norms of other online retailers.

I'm relieved that I haven't yet placed an order. I'd love to try their towels. I put a dozen in the cart, but I just can't get over how expensive the shipping is. Why isn't shipping free if I spend more than $400? And the goods price goes up when they offer free shipping! It's absurd business! And after reading these reviews, I'll make sure they never get my business!!

Ordered patio furniture four months ago. It still has not been delivered despite being billed for it on my credit card.

Frontgate is a bad risk to purchase from: about a year ago, a new bath towel selvedge started to fray and when I called & I asked them if I needed to send proof of defect they said no and replaced the item right away. Great. But the big expensive stuff like umbrella parts....not so good. Most of the time, the CS reps just don't want to deal with anything complex, so they fluff it off. Today, I spoke with Cana, a very helpful CS rep who spent the time to research the purchase and I've been promised a return call from parts. We shall see if I actually hear from them. Frontgate's problem is they don't make ANYTHING, they are just a big expensive reseller that boasts of quality and uniqueness but doesn't back it up. One should carefully consider the aggravation issue when ordering from Frontgate. Caveat Emptor..... Later the FG CS dept emailed me that "due to confidentiality agreements, they won't give out the manufacturer's info" and they won't sell to the public - of course FG won't provide the parts either. So, buying anything from FG is a poor risk.

100' Retractable Hose Reel Item # 144861. I've had my current reel for less than two years and have brought it inside during the winter. They have major flaws that cause internal leaking, which Frontgate has informed me is not repairable. I sent them pictures of the exact part that is leaking, and asked for a replacement part. They would not provide a replacement piece, and haven’t offered to replace the reel itself. Essentially, they’ve told me I’m on my own. If you buy this, expect to get just a couple years out of it before it needs to be replaced.

I rarely write reviews, but boy is Frontgate's customer service lousy. I ordered almost $180 worth of towels. Then after ordering, some items became backordered and would have a ridiculous wait time. I was able to cancel the order on those items, but they wouldn't cancel the others as "they had already shipped" Yet I had no tracking information and it will cost me $9 to return. The two different women I spoke with, Pam and Jennifer, could not have cared less. Shame on me for not doing my research. Will NEVER order again!

While they ship quickly and on time, Frontgate is not set up for return of large items and it took 8 weeks to arrange pick up of 8 x 10 rug. When I didn't hear back, I kept calling until finally it was picked up by an outside delivery company. Now the refund will take 3 weeks until it arrives at their warehouse from the outside delivery! Customer Service is uneven and some agents are knowledgeable while some are not. Being an interior designer, I purchase from RH, Crate & Barrel, Anthropologie often and never experience return issues like this.