FRONTGATEReviews of frontgate.com

Frontgate sold my address to marketers after I merely ordered fabric swatches! I had included the company's name in my address, which I do to track who is giving away my address. Sure enough, I'm now getting furniture catalogues addressed to "Frontgate [my last name]." These aren't from Frontgate, but from random furniture companies I've never heard of. I'm very unhappy with this and want others to know: ordering those fabric swatches comes with the cost of receiving more junky catalogues in your mailbox. Plus, when I ordered the swatches, I was told one of the colors was on backorder, but the other two were available immediately. After I gave my address, I found out that all three of the colors weren't available (for full cushion purchase) for several months. I never would have bothered with the swatches had I known this. Bait and switch, as evidently this company makes their money selling our addresses to third parties.

A disaster. We ordered a wood holder for the front porch. The item came in a box that was destroyed and taped together. The styrofoam was broken and separated. Hardware was missing and some defective- nuts fused to bolts. No quality control. Ugh. What a hassle.

Suprisingly bad customer service not interested in actually helping. And the marketing of deals that don't actually apply to most of their products is infuriating -- love their product quality but we're just done putting up with the false advertising and poor service... moving on.

Hours on hold, still no delivery of rug

I was never notified of a return shipping fee AND no refund for the initial shipping fee + tax. There is no disclosure of ANY OF THE ABOVE. So when I returned the item, I was not refunded what I paid. When I called about returning the item, I was told to just print out a UPS label and return it in the box it came in. NO MENTION OF FEES AND CHARGES!

DO NOT PURCHASE ANY LIGHTED CHRISTMAS DECOR FROM FG IF YOU WANT IT LIT FOR MORE THAN 2 YEARS! My husband and I have been regular customers of FG for 10+ years, but NO MORE! We purchased in 2019 a 7.5 prelit tree, 11 extra long pre lit garlands, 2 prelit trees in urns for in front of our fireplace a pre lit wreath and a ton of ornaments. We spent a small fortune, but wanted to invest in what we thought was quality CHRISTMAS decor to last for years. One strand of garland around our front door went out after a couple of days, we thought just a fluke. The next year we replaced that strand of lights and our place was gorgeous. Forward to 2023, my tree still lights up but I only have 2 strands of garland, YES I SAID 2, out of 9 that the lights work on. ALL GARLAND does nit light up, my wreath stopped lighting last year and my 2 strands of flicked garland have 1/2 a strand out of 2 that light. I would say dint count on the lights working but the garland is pretty. You can replace all the lights or have a dim CHRISTMAS 😪 And I won't even get into the bed and night stands fiasco. Just know that even on sale, $200 for a strand or 9 of pre UNLIT garland and wreaths is expensive! Don't order furniture if you need it fast because the first couple of shipments will come broken. FYI My ornaments from them are gorgeous though.

I discontinued my shopping on this site about a year ago. If you want something in the standard shipping time . Forget it! So my wife, not knowing my history here, ordered all weather cushions in May for all our outdoor furniture. We received some in July and still are waiting for the rest. Order was over $4,000. Do you think we heard from them about the delay.. Nope! The rest of the order will come about a week before we store the furniture.Never again guys!

ordered 2 sofas that i waited four months for. five delays in that time frame for arrival date. after four month, the order was completely cancelled. wanted two replacement sofas sent to me that were actually in stock (because hello trust issues with them at this point). i also wanted the same exact pricing. the issue was not handled or dealt with. afraid i may have to spend money elsewhere. the worst part might be, they simply didnt feel bad or seem to realize not having furniture after moving with a family for 4 months then cancelling is a huge inconvenience.