FRONTGATEReviews of frontgate.com

I purchased 3 solar light sets (6 lights) a few months ago at $169 /set. One stake broke and I asked Frontgate to replace it (I was willing to even pay for it). After making me wait 14 days for their decision and two follows ups from me, they flat out said NO. I've been a customer of Frontgate for 20 years and between my wife and I we have probably spent $30,000 with them. We will no longer purchase from Frontgate, or Grandin Road (same company). No wonder the company (QVC) stock has dropped over 95%.

Ordered Spa towels. Yes, they are large, thick and fluffy. However, they are absolutely NOT absorbent. They just move the moisture around your skin - they do not dry you off!! I purchased two towels and the cost was around $112.00. For that price, a towel should dry your body. Cannot send them back due to their return policy.

So disappointed in the quality of their outdoor teak products. Every product I purchased from them developed mold shortly after being placed outside. Their customer service team was very slow to respond and when they did they told me mold was normal. My outdoor space has many other teak products none of which grew mold. Do not shop this brand.

I wanted to purchase some expensive lawn furniture during their summer sale with advertised free shipping. The company had sent me a birthday card for $50 off but since it was free shipping the gift would not apply. DO NOT SEND GIFTS IF YOU WILL NOT ACCEPT THEM DURING A SALE.

I made the mistake of purchasing some towels from Frontgate. While the towels were just ok, the barrage of relentless emails I subsequently received was neverending, no matter how many times I "unsubscribed". Even that process was tedious, as opposed to a simple click of an "unsubscribe" button. I kept getting "sale ending today" emails, so I figured that would be it. LOL. Nope. That sale never ends. Today, tomorrow, never. Then I send them an email to complain and that process was made very difficult. There's no doubt they do all of this on purpose to make sure they keep your email current no matter what. This is simply another way of showing "value" in a company for financial reports. Meanwhile, all they're doing is pissing people off. Like me.

I purchased pool floats, pool noodles and a stand to hold them upright. The floats and the noodles were STUCK TO THE STAND! The plastic material of the floats was glued onto the powder coated stand that I bought from FRONTGATE! I struggled to get them unglued and a piece of the plastic float material got ripped off exposing the foam underneath. So disappointed. I do have videos of the floats being stuck. They don’t answer their phones. I’m done with them.

Horrendous quality! Impossible to deal with. I ordered two front gate bath rugs. Washed them both and they BOTH literally fell apart. Parts or them fraying everywhere….strings hanging…shedding! I’ve never seen anything like it. Total junk; and if you don’t return with ALL the original packaging they won’t honor a refund, exchange or any compensation. Simply JUNK. Stay away from this company unless you get a kick out of being totally ripped off.

Be careful of this company. They are likely to ship returned open box items instead of new. No notification or explanation on website. Just bait and switch.