FRONTGATEReviews of frontgate.com

I agree this company is a rip off. Items go on sale, but their shipping fees are calculated off the items full price. Who would be so naive to accept these terms for a shipping charge 'scam'??

Order a patio umbrella April 2, 2026 and today is June 4, 2026. It has been pushed back so many times and now they say it will be shipped on 6/15/2026. I really don't believe what they say any more. They have given me so many dates since April.

I purchased the Amelie Servers & Cake Stands on January 17, 2026. While the cake stand itself is beautiful aesthetically, the quality has been extremely disappointing. I used the stand for the very first time this past weekend while entertaining guests, simply to hold fresh bagels. This morning, after removing the uneaten bagels, I discovered that the chrome-plated surface was already corroding and the chrome was actively flaking off the stand. Not only is this unacceptable for a product at this price point, but it is also deeply concerning from a safety standpoint. Had I not noticed the deterioration, it is entirely possible that guests could have unknowingly consumed metal flakes from the plating. A food-serving product should never present a potential health hazard after a single, normal use. This was not an inexpensive purchase, and I expected significantly better quality and durability from your company. At a minimum, I believe I should be fully reimbursed for this defective product. I also strongly urge your company to investigate this issue immediately and consider pulling this item from shelves before it potentially causes harm to another customer. I look forward to your prompt response and resolution.

They send out these 20% coupons, which are a complete waste of time because the items on their site are already "discounted." So you key in the code they send, call customer service, but the results are the same--"Oh, that's already discounted, so you can't use the coupon we sent you." That's happened twice. It feels like bait-and-switch, sending coupons that bring you to their site but are utterly useless once you get there. Another example of a big company treating customers like crap because they can.

Do not spend money with this company. I know WireCutter recommends their products which is why I purchased from them. Their processes are outdated. Their technology is outdated, unreliable, and frustrating. I bought bath mats. Hated the color. Requested to do an exchange after actually reading their return policy. They accepted the returned merchandise and never sent the exchange. After following up with them they told me they were refunding me and I would need to place another order. Price had changed. They said they would honor the pricing but gave me zero help on how to do that. Reached out again detailing my frustration and they doubled down and said they were now deducting $10 from my order for the return. Worst company ever. I’d rather have sucky bath mats than ever have to deal with a company like this ever again. I hope they go bankrupt.

Purchased 4 expensive bath towels that looked nice but did not dry well at all. Very disappointed. On top of that, Frontgate would not accept my return because I had used one of the towels, despite their 90-day return policy that is written on the receipt. And on top of that, you have to pay the return shipping. And finally, as I was explaining my concerns in a normal, calm voice, the customer service agent repeatedly cut me off in a loud, rude tone. Order #W4225187.

Tried to use a Christmas gift card. Was told they wanted to ensure it was not being fraudulently used since my email was not the same, despite giving a credit card for the remainder of the order. Their fraud department never calls back and is closed during hours when they should be open!!! Terrible company. Way overpriced and lacks customer service.

Products are quality. Customer service is horrible. Two items. Black Friday prices. 3 calls and different agents, could ONLY see order status if provided a tracking number. Wanted me to repurchase exchanges for normal price while waiting for the return to hit. No. Then each agent kept trying to sell me towels while I was on the phone!!! I was frustrated!!! Website still does not reflect anything but the original orders. WONT be buying anything from them again. Period.