Paul S.
Put my plan on hold for a while. Shipped anyway.
Put my plan on hold for a while. A week later they shipped anyway. This is the third time this has happened. Contacted customer service, and they said I had put it on hold too late. Nope. I did so a week before processing. They just repeated their records error. Told them I would cancel my account, and the response was, "That's easy. You can cancel online". That's the kind of customer service you can expect from this company, and it wasn't easy. They don't care that they screwed up, and they don't care about losing customers. Update: They asked me to edit my review but didn't say what or why, so here goes... They charged me and shipped something I didn't want. When questioned, I was told I was wrong. Next shipment is on my calendar with a week's advance warning, because this business doesn't tell you when they are about to ship. I paused it well ahead of time, but they didn't want to hear it. Clearly this company's customer service motto is "The customer is always wrong".
Response from Friday PlansJul 10, 2026
Hi there, I apologize for your experience here. I see that your most recent order was processed on 7/4 and that your account was paused on 7/7, which paused future shipments but could not stop the order that had already been processed. I can confirm that your account was successfully cancelled on 7/10 and will not change unless you log in and request more shipments. I have also refunded your most recent order in full, and I apologize that your earlier contact with our service team fell short of what you should expect from us. Please let me know if I can be of any further assistance.