Brian C.
Very disappointed in customer service
I ordered and was approved from this company (first time)on July 18th. It’s states on the site that your order will ship in 1 to 2 days ,under FAQs it might say 2-3 days. It is now 13 days later and my order has not SHIPPED. It’s not lost in shipping it hasn’t SHIPPED. They say they are very sorry it’s a pharmacy issue. THEY ARE The Pharmacy. No updates.promises to call back or email me back never come They charged my card right away but never delivered any product. Promises of credits as well but no documentation of said credit. I will say they are very nice and polite It’s just very disappointing on a first time order. I understand that things go wrong, it’s how you handle these issues that make me a loyal customer *** UPDATE*** Now almost three full weeks after my order and approval still no product or proof of shipment or delivery date. No one has ever contacted me I’ve always had to reach out to them. Again all very polite people on the phone, they even told me last week that they had issued a credit to my AMEX yet American Express has no credit or pending credit. The level of incompetence is mind boggling. If and when I get product or credit I will update again
Response from Friday PlansJul 30, 2024
Hi Brian, I apologize for the frustrating experience. I checked into your account and found that the pharmacy was performing a secondary review for your prescription. It was subsequently released on August 1st with USPS tracking 9261290339709810449301. I also see that your order has been refunded so you will not be billed for this order. Please let me know if I can be of any further assistance.



